No, That’s Not Brian Eno on Twitter
On April 4, a Twitter account appeared claiming to be acclaimed musician Brian Eno. The account tweeted that he was Brian Eno, retweeted some other tweets about Brian Eno and a famous Skrillex tweet, then went dark. It was not Brian Eno. Still, over 5,700 people who should know better …
Congress Needs To Understand Facebook Before Dealing With It
I joined Facebook in the spring of 2005 with the first email address I ever had. I still remember the photo I chose: me in a silver cocktail dress I spent too much of my summer lifeguarding money on. Facebook was a constant throughout college: There was the thrill of …
Market-beating value investor Bill Nygren is long Facebook, GE
Facebook shares have dropped more than 11 percent over the past month on news that a political research firm was able to access the personal information of millions of Facebook users without their consent. He also says he likes GE because of the approach he is taking to solving GE's …
5 things you can do now to protect your Facebook data
The Cambridge Analytica scandal has put data privacy on Facebook under the spotlight. The concern isn't just about who can see what you're sharing on Facebook. It's what Facebook lets third parties and advertisers see about you. In hearings on Capitol Hill, Facebook CEO and co-founder Mark … Read More
Client Education at the Heart of Customer Service Success for 2018 Talk Award Winners
The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades – all of which express the voice of the customer. Only those with a 4- or 5-star rating receive The Talk Award. Read More
Ugandans to pay taxes for social media use from July
Uganda plans to slap a new tax on social media users from July to raise revenue. But human rights activists denounced the move as another attempt by President Yoweri Museveni to stifle freedom of expression and quash dissent to his 32-year-rule. The move is unlikely to go down well in …
Can Social Media Have A Structure That Does More Good Than Harm?
NPR's Mary Louise Kelly talks with Dr. Zeynep Tufekci of the University of North Carolina about how social media impacts people's social connections and private lives. Facebook; Twitter; Flipboard; Email. Get The Stories That Grabbed Us This Week. Delivered to your inbox, these are the NPR stories … Read More
Harry Kane will learn from his mauling on social media, says Pochettino
The Spurs manager did admit, however, that the strength of the public response – which include messages on social media from Mo Salah, Kane's rival for the Golden Boot – had caught the striker by surprise. “Of course, he never thought that this situation would escalate, when he was so …
APAC banks to use AI in collections and recovery by 2019: FICO
Artificial intelligence (AI) is integral to improving collections, according to banks in Asia Pacific (APAC). … to stop relying on decisions based on gut feelings or out-of-date models, and collections is a key area where AI has the potential to improve business decisions as well as the customer experience.”. Read …
Retailers: 5 Ways Technology Can Help You Deliver a Personalized Customer Experience
A holistic view of the customer experience is critical to developing customer insights. The more and better the data that's captured, the more accurate sales' predictions will be, leading to improved personalization and more relevant messaging. E-retailers can then use intuitive AI-based search and … Read More