Facebook’s breaking news label flags the latest news — and increases shares
As Facebook prioritizes posts from friends, the social media platform is giving news a boost with a red breaking news label. On Monday, March 5, Facebook announced the expansion of a test for a breaking news label on links and Live videos. Facebook has been testing the breaking news label …
BuzzFeed’s Matthew Henick takes content role at Facebook
Matthew Henick, formerly the head of BuzzFeed Studios, is joining Facebook's media partnerships team, where he will serve as head of content planning and strategy. In a post on Facebook, Henick argued that the social network is “a storytelling platform at its core,” and it sounds like he wants to …
MoviePass™ Partners with TaskUs, Sharpening Focus on Customer Experience
“We are committed to delivering the highest quality of service across email, chat, phone and social support channels to enable a truly omnichannel experience for customers. In the six months since MoviePass announced its $9.95/month unlimited subscription, the service has experienced significant … Read More
‘Dumb phone’ hopes to battle social media addiction & distractions
Researchers have studied the effects of connectivity, as well as digital and social media addiction, which is the reason why this phone was released. The phone has no distractions. With no apps or web browsing capabilities, the system hopes to help users stay focused on the present moment without the … …
Lawmakers consider bill aimed at protecting student’s privacy on social media
This June 16, 2017 photo shows social media app icons on a smartphone held by an Associated Press reporter in San Francisco. Google yourself. Curate your online photos. And as one private high school advises its students: Don't post anything online you wouldn't want your grandmother to see. Read More
Maryland’s DJ Moore Hears Ravens Fans’ Pleas on Social Media
Whenever the Maryland receiver gets on Twitter these days, he tends to find Ravens fans in his mentions. The Ravens are in the market for wide receivers this offseason, and Baltimore fans have made Moore well aware of their desire for him stick around Maryland. “That is a dream because …
PropertyTech Start Up Launches AI Chat Solution
The new system covers all aspects of creating, deploying, and maintaining bots, where the robust FAQ engine can provide a relevant response to user's queries which are supported and identified through proprietary Natural Language Program algorithms. Customer service and support is another major … Read More
No customer service centre closures
Contrary to reports in today's New Zealand Herald, Auckland Council is not closing customer service centres. Rod Aitken, Head of Corporate Property, said the council's new corporate property portfolio strategy will not result in any closures of customer service centres, but they may be relocated within … Read More
Best customer service provider
LTA acting chairman Ashok Patel said being acknowledged by the software company reflected their commitment to fulfilling the core values of the organisation which was customer focused service delivery in the most efficient and innovative ways on digitalised platforms such as LiveHelpNow. Read More
AT&T hiring customer service reps for Pueblo Call Center
AT&T is looking for individuals from the Pueblo community interested in working in customer service at the AT&T Customer Care Center. A hiring event will be held Tuesday, Mar. 6 from 9 a.m. to 1 p.m. at the center located at 100 S. Main Street, 1st Floor. Testing, interviewing, and …