BuzzFeed Studios former head Matthew Henick will lead Facebook's global video content strategy and planning, he said in a Facebook post on Monday. Mike Bidgoli, who worked at image-based searching and sharing website Pinterest for nearly two years, will lead the Facebook Watch product team, … Read More

Imran, also known as Saif-ul-Islam Khilafati, was operating the banned organisation's social media operations in Pakistan to target and brainwash youth active on the internet, FIA officials told Geo News. A Daesh flag, laptop, internet devices, and mobile phones were recovered during the raid conducted … Read More

“There's no doubt our community scrolls through Instagram during their lunch hour,” Hootsuite social media team lead Amanda Wood explains. “We find that time also works best on the weekends, but since we are a B2B [business-to-business] brand, our Instagram strategy is weekday-focused.”. Read More

Viewers were quick to react on social media over the surprise ending: Some were outraged at Ari for the surprising plot-twist, while others were simply left speechless. “I hope Lauren said no. Arie should not get to win after that,” one Twitter user wrote. “Hope she is smart enough to …

Most retail marketers would argue that the secret to effective sales is creating an outstanding customer experience. From investing in UX design and customer relationship management software to training customer service staff, frontline marketers know that every consumer touch point is critical to … Read More

The first case, which was filed in February, involves a New York City man who called what he believed was a Coinbase customer service number to inquire about a pending litecoin transaction. It wasn't Coinbase's number. Over the course of the call, the man, Ezra Sultan, gave up his personal … …

However, Fusion BPO sought to expand to meet the demand of a client who wanted a location closer to North America to host English-Speaking customer service and support its business. This type of location, typically described as near shore in the BPO sector, would provide nearby customer service … Read More

Bitcoin, blockchain and big data have well and truly come to the fore, and AI, automation and chatbots are showing promise on a commercial scale. These developments are having a huge impact on the ways in which businesses engage with their customers. Here, Stephen Ball, Senior VP Europe and … Read …

JOHNSON CITY, Texas (KXAN) — Inappropriate photographs of Johnson City students being shared on Snapchat are being investigated by the district, the Blanco County Sheriff's Office and federal authorities. In a letter sent home to parents dated March 2, the Johnson City Independent School District … Read More

Snapchat initiated the process of commercialising AR for masses, which was followed up by Facebook and all of its subsidiary platforms. Google's efforts towards a building a social media platform hadn't borne fruits with Google+, but it hasn't given up entirely and therefore is using YouTube as a means … Read …