Demi Lovato isn't the type to mince words or shy away from a fight. Perez Hilton found that out first-hand on Monday as the pop singer roasted the gossip columnist on Twitter. Without identifying her target, Lovato boasted that she got to sing “Sorry Not Sorry” to the face of …

Three quarters of UK consumers expect retail brands and businesses to be using social media to improve their level of service, while 39% admit they will shun a brand if their social engagement is poor – regardless of what channels they shop through. The study commissioned by retail technology … Read …

A mysterious network of dozens of websites, blogs, and social media accounts have since May 2015 been posting hundreds of cartoons, infographics, and political messages criticizing North Korea's human rights record and leader Kim Jong Un, an investigation by NK News has shown. The network … Read More

26-year-old man on Child Protection Register jailed after Armidale detectives discovered he had undisclosed social media accounts … A MAN with a history of sex offences against children has been sentenced to six months in prison for failing to report social media accounts to police. The 26-year-old … Read More

Nothing new about political mudslinging on Twitter., but the reach of Bradley's single tweet, dwarfing Theresa May's 27,000 retweets for all activity in 2018, demonstrates a clear divide in social media savvy. Labour insisted the final sentence of Bradley's apology be “please retweet”, which sent it … Read More

Companies invest billions each year in expensive customer service programs, sales forces, and sophisticated discounting programs such as Groupon to lure and retain customers only to find that churn remains one of their biggest and most expensive challenges. According to a new study, customers … Read More

“That was resulting in excessive workloads in the customer service department at the time,” Wilton says. “Utilising the data we had in Zendesk, we were able to build a business case and really humanise the problem to our product and technology teams, and make them realise this was a big …

The expert IT team of Sportito Daily Fantasy Sports platform developed this innovative robotics system, with very important characteristics such as allowing users to play on Sportito directly via Chatbot. It will support users by providing instant information and solutions to their problems, allowing them to … Read More

This infers that this solution is different from the chatbots around and is more of a well defined predictive interface for users. Moktali sees the new interface as simpler, she comments: “Traditionally, the process of creating charts has taken an average of 12 clicks and required a deeper understanding of … …

By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers – and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the same data multiple times, putting …