Today, more than 3 billion people use the internet on a regular basis and more than 2 billion are active social media users. Interestingly, teens and millennials are not the only ones hooked to the web, and Gen Xers aren't the oldest ones on Facebook or Instagram. Baby boomers, who …

The new rules announced Tuesday target so-called "social media influencers," who parlay their internet fame into advertising products. Officials said the new rules would help ensure "that media material respects the religious, cultural and social values of the UAE," a federation of seven sheikhdoms on … Read More

With the theme of "Analytics for the Customer-Obsessed Business," FICO World will focus on how organizations can advance their business and improve the customer experience using analytics. As the use of artificial intelligence (AI) and machine learning expands in organizations, FICO World … Read More

… marketers believed in a future ruled by the likes of Artificial Intelligence (AI) and voice search. Yet, most in-house marketers and agency practitioners had done little to introduce these powerful components into their digital marketing strategy to deliver compelling customer experiences that perform. Read More

MELVILLE, N.Y.–(BUSINESS WIRE)–Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of … on the power of Artificial Intelligence (AI), automation, workforce engagement, and driving excellence across front and back-office service operations. Read More

Criteria included average fare costs, year-over-year ticket pricing changes, and cost per kilometer for passengers; number of on-time arrivals; and customer satisfaction ratings for seat comfort, food and drink, entertainment, service, amenities, and overall value. Data providers included FlightStats, J.D. … Read More

PayLease, a leading payments and billing provider for the property management and HOA industry, today announced that its Resident Experience Team was named a finalist in the Stevie Awards for Sales and Customer Service, placing Bronze in the Contact Center of the Year category. The Stevie … Read More

Almost 7,000 current account customers responded to our latest survey, with a stonking 91% of those who rated First Direct saying its service was 'great' – 1% more than the previous survey. The bank, part of the HSBC group but run separately, has topped every customer service poll we've ever …

The need for a chatbot in education is obvious, but making the case for how to do it is not generally straightforward. The first step in Farhan Karmali's process to build a relevant and useful chatbot was to undergo a period of user research. While an automated concierge or academic …

Sportito Daily Fantasy Sports (DFS) has become the first DFS provider to introduce a Chatbot, designed to simulate intelligent conversations and actions over the internet. The expert IT team at the Sportito platform have developed this innovative robotics system, allowing users to play on Sportito directly … Read More