Despite Zuckerberg Pledge, Facebook Fights State Privacy Laws
Facebook pours millions of dollars into state and federal lobbying efforts, some of which oppose legislation designed to bolster privacy. The company has contributed to the campaigns of representatives who want to gut the Illinois privacy law referenced by Durbin, and it ponied up $200,000 to oppose a … Read More
Facebook Stories adds funky AR drawing and Instagram’s Boomerang
You'll soon be able to draw on the world around you and shoot back-and-forth Instagram Boomerang GIFs with the Facebook Camera. Bringing additional creative tools to the Facebook Camera could make it a more popular place to shoot content and help the company compete with Snapchat. Read More
A Guide to Transforming Customer Experiences with a CRM
Use social CRM to boost customer engagement. Social engagement will enable customer service, sales and marketing teams to build positive relationships with customers. Connect with customers to gain insights into products, services and brand or simply drive social activities such as publishing posts … Read More
Is Social Media Killing Democracy?
Jamie Bartlett is the director of the Centre for the Analysis of Social Media at Demos, a think tank based in the United Kingdom. He is also the author of The People vs. Tech, which argues that the internet is killing democracy. Bartlett joins Detroit Today with Stephen Henderson and …
Tristan Thompson returns to social media following ‘birth of daughter with Khloe Kardashian’…well …
Now it's emerged the Cleveland Cavaliers player hasn't let his social media presence wane in the wake of all of this news, as he returned to his Twitter today amid the personal life drama. While he's yet to comment or post anything – about anything, let alone the vast allegations …
Trial by social media?
Sir, – Until someone comes up with a better system, I suggest we let the courts continue to decide if crimes have been committed and leave social media to keep the children amused. – Yours, etc,. VINCENT HEARNE. Nabinaud,. France. AddThis Sharing Buttons. Share to Facebook Share to Twitter … Read …
4 things executives should know about AI and data science
Artificial intelligence, machine learning, and deep learning are buzzworthy terms in the world of business, ranging across channels from customer service to … you're wasting a resource that can add efficiency to your organization by providing a better, more personalized experience for your customers. Read More
Oracle cancelled a big announcement at the last minute — here are some clues as to what it could …
During the week, Oracle also announced a slew of other new cloud services including a bunch of artificial intelligence features added to its Customer Experience cloud service, geared to helping marketers more easily manage their marketing campaigns. But we understand that the big news was to be … Read More
Nordstrom’s First Standalone Men’s Store Is Banking on ‘High Heat’ Product and Prime Customer …
The new Nordstrom men's store in New York City has it all: There's streaming natural light coming into the space courtesy of its floor to ceiling windows; there's extremely convenient and market-savvy services like 24/7 pick up and express returns; and there's a lineup of exclusives, including products … Read More
A Guide to Transforming Customer Experiences with a CRM
Did you know 97% of global consumers say that customer service is very important or somewhat important in their choice of and loyalty to a brand? High quality products and services can attract a customer but exceptional customer service will keep them coming back for more. Exceptional customer … Read More