It's no surprise then that so many retailers are focused on ways of improving their customers' experience and in today's InternetRetailing newsletter we … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More

He noted that Altocloud provided web analytics capabilities, which is just one part of the customer journey picture, and that Five9 is working with other AI partners to replace this solution. I had the opportunity to speak with Burkland to discuss Five9's value proposition, channel model, and how the … Read …

“Nearly 90 percent of organisations say they are focused on personalising customer experiences, yet only 40 percent of shoppers say that information they get from retailers is relevant to their tastes and interests,” according to Brendan Witcher, principal analyst at Forrester Research, as reported in The … Read More

HEART, which stands for "Helping Everyone Achieve Reliable Transportation," currently has three locations in the Chicagoland area and is focused on reinventing the auto care industry by over-delivering on customer experience. HEART has a customer retention rate of 95 percent and an approval … Read More

Ahead of a big fundraising to fuel its mobile ambitions, “free” mobile service startup FreedomPop is taking an unexpected strategic side-road to expand into a completely different area: financial services. The company is licensing its customer conversion platform to Prudential, which plans to use it to … Read More

"Social media is the only marketing channel where people can talk back," said Dan Gingiss, a marketing and customer experience expert and author of Winning at Social Customer Care, speaking to conference attendees at another session around social media customer service. "Customers can't … Read More

For example, an artificial intelligence travel recommendation engine has just been tapped to create an ad campaign where travelers can interact with AI-powered chatbots directly through a display ad. The ads — from Emirates Vacations, using the AI engine WayBlazer — engage online shoppers by … Read More

WP Maintenance Mode is a free and open source “maintenance mode” plugin that packs a lot of features in an easy to use interface. Unlike the basic maintenance functionality available in WordPress, WP Maintenance Mode adds custom text, design options, a countdown option and more. The plugin … Read More

But the irony is that, with the rise of consumer fitness apps and chatbots, all of these things are racing to make it easier for patients to self-diagnose. How to balance this new profusion with technology with the overtreatment it could encourage? "There's a lot of evidence out there, but …

Hailing from Massachusetts, Aly Raisman most recently competed in the 2016 Summer Olympics, as a member of the “Final Five.” One of the most decorated gymnasts in the country, she has also won numerous medals at the National Championships, Pacific Rim Championships, and World … Read More