5 Reasons Social Media ‘Cleanses’ Are Kinda Bullsh*t
Like any resolution, social media breaks sound like a great idea. Finally, you'll stop wasting an hour stalking your ex's new girlfriend! At last, you won't question your decision to stay in on a Friday night! Once and for all, you'll quit fantasizing about the dreamy lives of people you've …
Dear Fifi: How do you deal with the anxiety of social media?
How do you deal with the anxiety of social media? I find I'm constantly worrying about how people will interpret a tweet or what people might think of an Instagram post. I find myself wanting to share things but then my anxiety of how many like it will get or …
Social networks may have to reveal how they target users with ads
“I think the use of social media in political campaigns, referendums, elections etcetera, may have got ahead of where the law is, and I think it might be time for a code of conduct so that everybody is on a level playing field and everybody knows what the rules are. …
Orange Bank adopts AI to boost customer relations
Orange Bank launched artificial intelligence (AI)-based customer service support for its mobile-first bank, a move the company hailed as a first in the French market. The assistant will use Orange's Djingo, a French language AI service unveiled in April 2017 and set to be rolled out across a range of …
AI IN MARKETING: How brands can leverage artificial intelligence to improve personalization …
Discusses the top use cases for AI in marketing and examines those with the greatest potential in the next few years. Breaks down how the role of marketers will evolve once AI automates remedial tasks. Explores how the customer experience is becoming more personalized, relevant, and timely. Read More
Find Modern Customer Loyalty at the Intersection of LX and AI, with Maritz Motivation Solutions
“As artificial intelligence continues to permeate all facets of marketing, it has proven to be a critical tool in creating customer loyalty,” said Mark Johnson, CEO of Loyalty360. “We look forward to hearing from Maritz about how the combination of AI and loyalty experience can take a brand's loyalty efforts …
Orange Bank adopts AI to boost customer relations
Orange Bank launched artificial intelligence (AI)-based customer service support for its mobile-first bank, a move the company hailed as a first in the French market. The assistant will use Orange's Djingo, a French language AI service unveiled in April 2017 and set to be rolled out across a range of …
Cultural Training Advice for Better Aligning Your Nearshore Service Teams
When it comes to customer service and customer experience, Nearshore teams have already shown their strength, but while cultural training and alignment with US customers is strong in the region, there is still a lot of room for improvement. US end-users expect a certain level of excellence when it … Read …
Totango’s Zoe Application Now® Certified in the ServiceNow® StoreIntegrate Customer Service …
SAN MATEO, Calif., March 06, 2018 (GLOBE NEWSWIRE) — Totango, Inc., the leading provider of Customer Success solutions for the enterprise, today announced it has received certification of its customer service management (CSM) integration with ServiceNow, available now in the ServiceNow Store … Read More
Aspect Software Announces New Patient Engagement Solution at HIMSS18: First Solution in The …
The 2017 Aspect Customer Experience Index survey found that half of consumers already interact with virtual assistants or AI powered chatbots at least once a week. Four in ten consumers (and 63 percent of Millennials) also said they are comfortable with a non-human interface answering their question … Read More