The business education track at MIPS 2018 started with “Managing the End-Customer Experience and its Effect on Long Term Profitability,” presented by Moe. He opened by pointing out that there is a connection between profitability and user experience, and said that is one of the things he really … Read More

Unlike safety standards, which are more rigid, customer service is a gray area, because it often entails making good judgment calls on the fly, decisions that depend on the passenger in question and myriad other factors. In the wake of the Dao incident, United employees took computer-based training … Read More

She will outline how organizations can make better, more customer-centric decisions and why focusing on customer experience is more important than ever. People and organizations that excel in customer service do things differently in order to consistently deliver positive customer experiences. Read More

“The service providers that receive our Angie's List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie's List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they … Read More

… to communicate data across all the players within healthcare ecosystem. Personalization, gamification and recommendation engines enable advanced functions across apps and chatbots. Predictive algorithms are deployable on a front end and interactive big data analytics dashboard on a back end. Read More

Chatbots developer Anaek Inc has raised seed funding of an undisclosed amount from venture capital firm Matrix Partners India, according to a Mint report. While the company didn't close the exact quantum of funding, sources quoted in the report pegged the funding at $1 million. Anaek plans to use the … …

Ads for travel will increasingly resemble a conversation with a travel agent, if a new chatbot-propelled campaign is any guide. Austin-based WayBlazer, which previously had been employing its AI-powered travel recommendation engine for various travel agency websites, has now partnered with … Read More

Snapchat snuck several features in to the redesign of the app when it rolled out in January, including one that many users either don't know about or can't find. That feature is a “Do not disturb” option that users can turn on for their friends on the app. The feature …

We have been actively listening to the campus community in the wake of the Snapchat video, which was a malicious deception by an employee of GardaWorld Armored Truck Transport. One thing we heard was many wished we would have alerted the campus sooner in the investigation of the video and … …

A pervert was caught red-handed when his teenage victim's quick-thinking sister pretended to be her on Snapchat in order to gather evidence. Sam Lumley, 24, was befriended by an unsuspecting 13-year-old girl on Facebook. He got chatting to the teenager and the conversation quickly became sexual, … Read More