According to a report on the State of Small Businesses in 2017, social media is the third largest marketing tool being used by small enterprises. The survey conducted by Wasp Barcode Technologies also revealed that the use of platforms like Instagram and LinkedIn have seen growth on the marketing … Read …

No matter how much emotional weight you put on social media, knowing the best way to support your bae on the various platforms can be tricky. But the reality is that social media is important to the vast majority of millennials, and knowing that bae has your back (even virtually) …

St. Lucie West Centennial junior defensive back Dwight Toombs sent that tweet Sunday night in response to Martin County junior quarterback George Johnson's picture of himself wearing a University of Georgia uniform at the school's Junior Day. The tweet between Treasure Coast Elite teammates only … Read More

PHOENIX–(BUSINESS WIRE)–Aspect Software, a leading provider of native customer engagement, workforce optimization, and self-service solutions, today announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, … Read More

Salesforce regional director customer success and retail practice, James Johnson, said in the age of the fourth industrial revolution, technologies like AI and mobility are changing the face of retail. “Retailers can leverage artificial intelligence to both have smarter and more engaged consumer interactions … Read More

They can then use that data to create a more relevant, personalized customer experience that drives shoppers into a retail location.” It's important to note that when it comes to deploying technology — whether it is AI or a cloud-based e-commerce platform — there's no single plug-and-play solution. Read More

But the problem of bad advice may be particularly endemic in the field of customer service because of all the "received wisdom" out there, and the potential downside of bad customer service is serious; get this stuff wrong and you can sabotage your business results in the short run and …

JACKSONVILLE, Fla. – Jacksonville International Airport was ranked first among North American Airports for Customer Service for the second year in a row, the Jacksonville Aviation Authority said. The ranking was announced as part of the 2017 Airport Service Quality Awards by the Airports Council … Read More

Many companies don't realize their transportation management system (TMS) can offer value beyond the baseline utility of cutting freight costs. However, a study finds that users are finding new ways to leverage the software to meet rising customer service demands. Suppliers in various industries are … Read More

“It might sound unusual, but chatbots can help drive purchases in-store — even for big-ticket items like a car,” he wrote in a column in sister publication WWD. “One might envision chatbots are best suited for small purchases or help desks, but with a well-organized strategy — including the integration …