It looks like Facebook, WhatsApp, and Instagram could be in a bit of hot water over their messaging services. BlackBerry has filed a lawsuit against the services, now all owned by Facebook, in a Los Angeles court, claiming that the messaging services infringe on patents owned by BlackBerry. It hasn't … …

WhatsApp comes with a ton of awesome features that make it the go-to messaging app for millions of people around the world. Among these is the ingeniously simple Read Receipts that let you know your message has been viewed. If you want to read a message without alerting the sender, …

The photo, which was promptly deleted from Twitter just minutes after it appeared, showed Amy sitting in her bathtub without any clothes on. (Which is how most people take baths, but you never know with those Duggars.) It seems Amy's intention was to only show herself from the legs down, …

Wenger's explanation may not wash with many Arsenal fans, plenty of whom have long been calling for his departure. And Morgan appears to believe the Frenchman, who is under contract until the end of next season, won't walk but will be given the boot. The official BBC Sport Twitter account …

Social media giant Twitter appears to be cracking down on cryptocurrency scam accounts – but several members of the crypto Twitter community have been caught in the fray. Responding to a tweet by Cornell professor Emin Gün Sirer, Twitter CEO Jack Dorsey wrote that "we are on it." Yet the …

Facebook and its companies "created mobile messaging applications that co-opt BlackBerry's innovations, using a number of the innovative security, user interface, and functionality enhancing features that made BlackBerry's products such a critical and commercial success in the first place," BlackBerry … Read More

In its battle with Facebook for consumers' attention and advertisers' dollars, Google may have a not-so-secret weapon — YouTube. Collectively, US consumers already spend more time on YouTube than they do on Facebook, Brian Wieser, a financial analyst with Pivotal Research Group, reported in a … Read More

Among other things, the Waterloo, Ont.-based company alleges that seven of its U.S. patents have been infringed by several messaging applications owned by Facebook. "(The) defendants created mobile messaging applications that co-opt BlackBerry's innovations, using a number of the innovative … Read More

Regardless of the type of question or what channel it arrives on–call, email, chat, or social media–customer service owes the customer an answer, this is true. Giving an answer and doing nothing more, however, is really a one-off approach to customer service: the cause isn't being addressed. Read More

Nearshore Americas: How is social media customer service evolving? Are you seeing more demand in the markets in which you operate? Mike Marrow: You would think that most organizations would have a solid social media solution process, but I'm finding that this is not the case. Many clients just … Read …