BlackBerry suing Facebook for patent infringement
BlackBerry has filed a patent infringement lawsuit against Facebook and its WhatsApp and Instagram apps, arguing that they copied technology and features from BlackBerry Messenger. Litigation over patent infringement is part of BlackBerry chief executive John Chen's strategy for making money for … Read More
Social media brings anonymous positivity to campus
McKinney sees value in emphasizing positivity when running the school's social media accounts, she said. Last semester during finals week, the university's Twitter account tweeted over 150 replies to students who said they needed a pick-me-up, according to McKinney. One included a gif of a pack of … Read More
Malaysians mock British singer Dua Lipa on social media for calling her dad ‘babi’
PETALING JAYA – British singer-songwriter Dua Lipa has been mocked by Malaysians on social media after she used the word "babi" to refer to her father. However, the word "babi" in Albanian, where her parents are from, actually means "father". Lipa posted a birthday message to her father on … Read …
HHS official to return to work after probe into inflammatory social media posts: report
A top official with the Department of Health and Human Services (HHS), who was placed on leave last month after his history of inflammatory social media posts was revealed, will return to his job this week, according to a new report. Politico reports Jon Cordova, the principal deputy assistant secretary … …
Artificial Intelligence: The Weapon of Choice in Banks’ Fight for Survival
A few leading banks are doing just that — expanding on the artificial intelligence system used by voice-powered devices like the Amazon Echo, Google Home and Apple's Siri to improve service and enhance the customer experience. For instance, Barclays Bank is developing an AI system to let … Read More
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
They continuously innovate and are now working on disrupting the contact center space with AI and machine learning. We are glad to get first access to the cutting-edge tools which will take our customer experience to the next level.” Ozonetel has pioneered cloud telephony in India in 2007. In 2009 … …
At your service: How well do New York’s utilities respond to customer complaints?
New data from state regulators confirms what some consumers suspected all along: The companies that provide cable and wireless service aren't very good at responding to customer complaints. Who does the best? Gas and electric companies – a result that may come as a surprise to some customers. Read More
AirAsia partners Salesforce to digitise customer care
The airline, which has renamed its customer care team to Customer Happiness, will deploy Salesforce Sales Cloud, Service Cloud, Marketing Cloud and … AirAsia service agents across eight countries now have a single view of all cases from all support channels – web, phone, email, live chat, airport … Read More
AirAsia partners US company to personalise customer service
rKUALA LUMPUR: AirAsia has chosen US customer relationship management company Salesforce as its strategic technology partner as the budget carrier revamps its customer care service for the digital era. Group CEO Tony Fernandes said the customer-focused approach of Salesforce gave AirAsia a … Read More
Why are Bots Becoming the Front Face of Banks?
Chatbots are being rightly seen as a threat to their human counterparts, because of their ability to endlessly and tirelessly pursue long conversations. Juniper predicts that by 2022, all major sectors deploying chatbots will witness a US$8 billion of cost savings on a whole. To add to that, it's also …