AI will enable hotels to make specific recommendations, suggest trips, or upsell additional services – and teach itself how to enhance a visitor's experience. With so many options can accessible through online searches, many customers are facing 'choice fatigue'. It is no longer about greater choice, but … Read More

Sure its tempting to get rid of all your agents and ask your customers to self-serve via chatbots. The financials make sense. But that requires you to first build a chatbot capable of answering all customer queries in a way that satisfies the customer. Doing this within an Innovation Lab …

Citibot, an interactive text messaging customer service software, provides a new means to arrange municipal services and locate information, said city information technology director Mark Barham. Citibot doesn't replace existing means of communication residents use to communicate with the city. Read More

… the metre constitutes “a roadmap to developing more effective and efficient services in Dubai, as it measures the quality of smart services on offer and detects ways to improve them”. The results of the metre were calculated by deploying the Happiness Metre devices across customer service centres for … Read …

Kernes said that when starting out in an e-commerce environment, delivering superior customer service is easy when you're a one- or two-person team, and it's your passion and belief in the business that's driving the engagement. But the challenge occurs at scale-up phase, when your team grows and … Read More

Anaek Inc, a startup involved in creating chatbots and HR related apps has raised seed funding from Matrix Partners India. Though the exact amount raised by Anaek has not been disclosed, people close to the deal believe that $1 million is the figure. Anaek is a SaaS company, floated by …

Sure its tempting to get rid of all your agents and ask your customers to self-serve via chatbots. The financials make sense. But that requires you to first build a chatbot capable of answering all customer queries in a way that satisfies the customer. Doing this within an Innovation Lab …

Chatbots and Blockchains are the latest buzz words in HR technology. Not long ago, it was analytics and big data. In this changing tech disruptive business context, how the CHROs should build a case for talent transformation is the big question for all the leading HR heads. Some thoughts are …

In the past, Facebook executives have explained that in the technology industry, copying what works is sometimes necessary. Facebook wasn't the first social network, just like Google's Gmail wasn't the first email service. Facebook has publicly credited Snapchat for creating the popular “stories” function … Read More

Shortly after 2 p.m. ET on Tuesday, Snapchat posted a tweet from its support account to assure its users that the company was aware of the said issues and was working on a solution. The support account also recommended that the users stay logged in to their accounts while the …