Twitter working to fix cryptocurrency scam issue
Company CEO Jack Dorsey on Tuesday replied to a tweet that complained about the ongoing cryptocurrecny scam on Twitter in which several users … As a preventive measure, Twitter had banned several accounts, including the support team for cryptocurrency exchange Kraken despite they tried to … Read More
Collateral damage from Facebook’s news-feed changes begins to pile up
Facebook's news-feed changes have already killed LittleThings and Cox Media-owned publisher Rare and are threatening other viral ones. But their knock-on effects are expected to reverberate past the publishers themselves to the companies that supported and enabled Facebook strategies that are … Read More
A Managed Care Organization’s Call Center–Based Social Support Role
Results: To alleviate the impacts of stress on participant health, the call center–based program created a social support layperson role. … Participants learn of the referral program through numerous sources, including the MCO customer service and case management units, member materials (eg, … Read More
No Feedback Frenzy
Canberrans have been encouraged to have their say on the delivery of services in the city through Transport Canberra's (TC's) Share Your Ride Experience initiative, announced recently. Commencing in February, TC announced that customer service representatives wearing high-vis on buses and at … Read More
You’ll soon need a licence to be a social media influencer in the UAE
If your Instagram feed is filled with social media stars promoting everything from make up and fashion to resorts and vacations to their legions of fans, that could be set to change. The UAE's National Media Council (NMC) has announced a new set of rules for electronic media, which will …
Sri Lanka blocks social media networks to stop sectarian violence
COLOMBO, March 7 (Reuters) – Sri Lanka's Telecommunications Regulatory Commission (TRC) will block social media networks such as Facebook Inc. Viber and Whatsapp across the country for three days to prevent the spread of communal violence, officials said on Wednesday. The government … Read More
Shawn Nicholas: Use social media wisely
A political candidate for the country's main opposition United Progressive Party (UPP) is highlighting the significant role the use of social media is playing in the run-up to the March 21 general election. However, she said that political hopefuls have to be mindful of the language they use to promote …
Haptik Uses AWS’ AI Solution To Build Chatbot Platform
The extended collaboration aims to enable seamless integration between Haptik's chatbots and AWS's advanced AI service portfolio, and to provide omni-channel support to customers. For its core technology platform, Haptik utilizes several AWS tools and resources notably including Elastic Cloud … Read More
Intelligent machines: How prepared are the C-Suite for the next industrial revolution?
It can also be used to alert staff when queues get too long, or exits get blocked – among many types of activity where a pair of electronic eyes and some intelligence are a useful tool in making a better customer experience. With smart video using AI, our world will …
IMImobile launches RCS Business Messaging in its customer journey automation platform …
The GSMA estimates that by Q1 2019 there will be c. 1.05 billion monthly active users, served by over 200 mobile operators. London, 7th March, 2018 – Cloud communications software and solutions provider IMImobile, today announced support for RCS Business Messaging (Rich Communications … Read More