Accepting strangers into your Facebook life gives them access to such personal information. Even information like friends names, holiday plans, likes and dislikes can be compiled and stolen and of course you can potentially give away more sensitive information like your photos, phone number and … Read More

Bus, light rail and Access Link services are anticipated to operate regular weekday schedules as weather conditions permit. Customers should closely monitor njtransit.com, My Transit alerts, social media and broadcast news reports for the latest status of the system. For customers of Bus Route Nos. Read More

Company official: Sri Lanka orders blocking of social media sites, including Facebook, to stop spread of violence. By Associated Press By Associated Press. Asia & Pacific. March 7 at 4:06 AM. COLOMBO, Sri Lanka — Company official: Sri Lanka orders blocking of social media sites, including Facebook, … Read More

The official, speaking on condition of anonymity under company policy, said the networks, including Facebook, Instagram, Viber and WhatsApp, were blocked in the central hills, scene of the violence. Outside of that region, though, many people were also unable to access the social media sites. Read More

You read so much in the media about the power balance shifting in fashion. For a long time it has been an industry in its own bubble; its own universe with its own rules, so no one has felt empowered to challenge anything. But things are changing. In just a …

With the advent of deep learning technologies such as text-to-speech, automatic speech recognition, and natural language processing, chatbots that simulate human conversation and dialogue can now be found in call centers and customer service workflows, DevOps management, and as personal … Read More

Start small: When implementing AI, it's important to slowly build up organizational trust in its capabilities. Companies should start small by using AI to solve minor issues that could the greatest impact on the customer service experience. Identify uncertainty: From changes in weather patterns to … Read More

MoviePass Inc., the movie theatre subscription service, announced a partnership with the customer-experience specialists at TaskUs. MoviePass also hired former TaskUs senior manager of client services Jake Petersen as the company's VP of customer experience. TaskUs is a leader in customer–care … Read More

The wrong answers can escalate a customer service call from bad to worse. This leads to many agents leaving after around 3 years or less, resulting in high recruitment and training costs for a company. However, a cognitive science service can quickly and easily understand a caller's emotional state, … Read …

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Read More