Facebook acquired WhatsApp in 2014 for $19bn, or $45 for every user's address book (the intrusive app rummages through your contacts many thousand times a week). BlackBerry's lawsuit covers not just Facebook's eponymous home-grown Messenger but Instagram too. Today WhatsApp has 1.2 … Read More
Most of these complex engagements leverage digital and analytics services as a key deliverable in the customer CX strategy. Aegis continues to invest in digital and social media business engagement and solutions, through its product – Aegis LISAⁿ. The Gartner report cites that – the level of complexity … Read More
KATUGASTOTA, Sri Lanka — Anti-Muslim rioting flared anew Wednesday in the hills of central Sri Lanka despite a state of emergency, as the government ordered popular social media networks blocked to stop the violence from spreading. The police also ordered a curfew across much of the region for … Read More
COLOMBO: Sri Lanka on Wednesday (Mar 7) blocked access to Facebook and suspended internet services in a troubled central district after police warned that rioters were using social media to spread anti-Muslim sentiment. The government declared an island-wide state of emergency on Tuesday and … Read More
At least two people have been killed and eight others injured in anti-Muslim riots in a popular tourist district in central Sri Lanka as the government blocked Facebook and other social media services in an effort to quell the violence. Reports of an attack on a Buddhist temple in Abathanna …
Significant improvements include new artificial intelligence (AI) and ensemble machine learning methods, self-service filtering language and … “Anexinet brings the experience and solutions that ensures omni-channel insights grow sales, reduce customer churn, ensure compliance and drive contact … Read More
HARARE – Listed telecoms and tech giant Econet Wireless Zimbabwe (EWZ) has taken the lead in the use of AI (artificial intelligence) to manage its customer services support in a move set to significantly improve its customer experience. AI is the automated use of technology and machines to perform … Read …
They say the customer is always right… so insurers better take heed, and hopefully the latest UK Customer Satisfaction Index (UKCSI) leaves them enlightened as to what clients want. According to the index published by The Institute of Customer Service, the insurance industry scored higher than the … Read More
HARARE – Listed telecoms and tech giant Econet Wireless Zimbabwe (EWZ) has taken the lead in the use of AI (artificial intelligence) to manage its customer services support in a move set to significantly improve its customer experience. AI is the automated use of technology and machines to perform … Read …
NEW YORK, March 07, 2018 (GLOBE NEWSWIRE) — CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was included in Gartner's annual “Market Guide for Key Customer Management BPO Service Providers.”1 The Market Guide “reviews … Read More