NiceBot News
Facebook

Facebook Messenger Lite adds video chat

Facebook's Messenger Lite app for Android is getting video chat, adding the final feature the slimmed-down app needed to become a truly viable replacement for the full-featured Messenger. It's an addition that more or less makes Messenger Lite the perfect Facebook Messenger app. Cutting away all … Read More

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Facebook

You Can and Should Hide Your Facebook and Twitter Likes

Let's start with the Facebook one: head to the installation page in Chrome, Firefox, or Safari, and follow the instructions. The next time you load up Facebook in your browser, you'll notice some changes: You can see if you have new messages, friend requests, and notifications, for example, but not …

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Social Media

Sri Lanka blocks social media amid anti-Muslim violence

Anti-Muslim rioting flared anew Wednesday in the hills of central Sri Lanka despite a state of emergency, as the government ordered popular social media networks blocked to stop the violence from spreading. The police also ordered a curfew across much of the region for the third straight day, trying to … …

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Social Media

UK cinemas must embrace social media ticketing, say digital experts

Despite the ubiquitous presence of social media such as Facebook and Twitter, particularly among younger generations, only 0.6% of online ticket sales in the UK are driven by those platforms. That statistic came from Stan Ruszkowski of Webedia Movies Pro, a company which works across digital … Read More

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Social Media

How to save all the cool posts you find on social media

Once in a while, during your constant cycling through your social media feeds, you encounter a memorable tweet, Facebook post, or Instagram photo that you know you'll want to revisit later. Maybe it speaks a profound truth or perhaps it makes you laugh until you cry—either way, you don't want …

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A.I and Customer Experience

Haptik to Use Advanced AWS AI Portfolio to offer Chatbot Solutions to Customers

Haptik is one of the world's largest chatbot platforms, building applications for consumers, publishers, and enterprises. The company has been at the forefront of the paradigm shift from apps to bots, having worked across various chatbot use cases such as commerce, customer service, utility and lead … Read More

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A.I and Customer Experience

The Role of AI in Redefining the Programmatic Advertising Experience

For instance, with AI infused into media buying, marketers can estimate the probability that a consumer will respond to an ad to determine how much to bid for an opportunity. AI can also be used to create look-alike models for finding users who are like known high-value customers to improve …

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A.I and Customer Experience

Global IT Spending: Strong Growth Expected for Enterprise Software in 2018

… as software as a service. SaaS application categories that are being adopted include financial management systems (FMS), human capital management (HCM), and analytic applications. John-David Lovelock, research vice president at Gartner, said that “spending on AI for customer experience and … Read More

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Customer Service

Wi-Fi provider uses big data analytics to drive customer experience

Wireless network and connectivity aggregator iPass has improved its customer service proposition, gained new insights into its business and even introduced new product lines, after deploying Databricks' Unifed Analytics Platform and machine learning capabilities to monitor millions of Wi-Fi hotspots in … Read More

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Customer Service

7 reasons your customers hate you

Your nearest and dearest — and your prospects and customers — want to know. They'll hate you — or just overlook you — if on your website and mobile search listings you don't list your contact info, address of your physical location, phone number, email, hours of service and what …

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