The secretary of education, Betsy DeVos, had only just announced that she would visit Marjory Stoneman Douglas High School when the students began to react. “Good thing I was already planning on sleeping in tomorrow,” Emma González tweeted out to her 1.2 million followers Tuesday evening. Read More

Thus, chatbots in hospitality not only help enhance customer service but also result in flawless decisions based on the massive volume of data. … By establishing AI and IoT in hotels, the hospitality industry can create more significant opportunities to deliver excellent guest-friendly services ranging from … Read More

We know our clients are the lifeblood of our business. But sometimes we get caught in the daily grind, going days without stopping to think about them or the customer experience we are providing. But like all relationships, if we want to nurture happy and loyal clients, the first step …

TV/internet/phone services embody the deep divide between human help and the computerized kind. That's because a) so many of the glitches defy computerized instructions and b) the companies do all in their power to prevent you from connecting with a human not in sales. Read More

LONDON, UK / ACCESSWIRE / March 7, 2018 / Good customer service can make or break your experience with a company. A great customer service agent might turn you into a loyal customer, while a bad agent might cause you to swear off a company for good. In fact, 78% …

Sportito has become the first daily fantasy sports (DFS) provider to introduce a Chatbot – a computer program designed to stimulate intelligent conversations and actions over the internet – to its users. The Sportito IT team has developed the platform with an innovative robotics system, which includes … Read More

Chatbots in hospitality are changing the way booking inquiries are handled and visitors converted into patrons. The front-desk staff that is normally liable for conducting booking-related queries could well be replaced with conversational bots. Theseintelligent chatbots are programmed to create simulated … Read More

NEW YORK — Andrés Cantor, the celebrated sportscaster whose famously lengthy Gooooooool! calls will be part of Telemundo's coverage of the World Cup, is becoming known for his social media presence as well. Cantor is on Facebook, Instagram, Snapchat and Twitter with the understanding that … Read More

As Snapchat builds out its ad business (it recently began aggressively courting smaller advertisers like ecommerce startups and mobile games), bigger brands like Under Armour want to play ball. In other words, “the real opportunity for brands on Snapchat is to move beyond video and create interactive … Read More

The whole Snapchat redesign caused somewhat of a kerfuffle when it was brought in back in January and it still isn't sitting well with some people. But at this stage, you've only two options. Put up with it, or shut up about it. Amongst the sea of changes that were …