Most companies have a reasonably good idea of how to organize good customer service in a brick and mortar store. Adequate staffing, good inventory control, high quality training, and systems that work well for the customer segment. When transitioning into online sales, it can feel a bit harder to get …

Keep these principles in mind to serve customers in a way that makes them feel heard and stay loyal to your company. Much has been written about customer service, but to gain an increased understanding of customer service, let's put it the other way around. Instead of saying customer service, …

SEPTA made a number of service changes on Wednesday as a powerful nor'easter blanketed the area with snow. Earlier in the afternoon, dozens of bus routes … The SEPTA Customer Service Call Center will open at 6 a.m., and will be staffed with extra personnel. Customers can call (215) 580-7800 …

Chennai: Increasing preference to voice assistants in searches is pushing consumer-facing companies to replace chat-bots with voice assistant features. Travel tech company Ixigo is on its way to replace their chatbot Ixibaba to voice assistant TARA, that can now recognise Hindi and Hinglish. “Chatbots … Read More

The company needs one Instagrammer, one YouTuber, one blogger, and one person responsible for Snapchat or Instagram Stories. The winners will travel to Europe on the Busabout Hop-On Hop-Off tour. Winners should prepared to set aside the entire summer, as the trip runs from late May to early … Read More

Snapchat is cutting about 10% of its engineering team, or roughly 100 people, Cheddar's Alex Heath reports. Why it matters: The company has experienced much smaller rounds of layoffs within the last few months. These layoffs, which follow closely behind a major redesign of the company's app, would … Read More

The cuts come amid struggles during Snap's first year as a public company: the service has seen a slow growth rate compared to services like Instagram, which has rapidly expanded its user numbers since cloning Snapchat's Stories feature; at the same time, its hardware efforts seem to be failing, with … …

The government malware market is beyond saturated at this point, with myriad companies looking to sell mobile phone and computer monitoring software to authorities around the world, but still more firms are jumping into the industry. Enter Grey Heron Technologies, a newly launched malware … Read More

WESTBORO — One of the highlights of Doris Ouellette's day is when Rosemary comes by for a visit. “She's so soft and cuddly — such a great lap dog,” Ouellette said. “It's great to have her here.” Rosemary, a 9-year-old coton de tulear therapy dog and her owner, Kathy Sawyer, …

After the polls closed Tuesday night, Republican state Sen. Konni Burton sent out a statement welcoming the Democratic primary winner, Beverly Powell, to the race. "I want to congratulate my opponent for narrowly defeating a 'self-proclaimed socialist' for the Democratic nomination for Senate District … Read More