Image credit: Facebook/USPTO. Taking photos isn't all this robot can do. It can facilitate video chats over Facebook. The patent also notes that the robot can carry cargo. Plus, it comes with a self-cooling system to control its temperature. Credits for this futuristic personal cameraman goes to Scott C. Wiley … …

These are great people who work in customer support centers and respond to a customer's questions and complaints with patience, empathy, and efficiency. They answer phones, emails, texts, social media comments, and more. They're your front line for your customers. And they're often referred to as … Read More

Businesses run a virtual gauntlet of online reviews and instant feedback on their customer service and products. "People aren't writing letters any more," Ravlin said. "Feedback is coming via social media in the form of rating systems — TripAdvisor, Yelp, Booking.com and all the other rating sites. Read More

… ideal candidate will also have a record of success managing clients in a customer service setting. This is a management position which will report to the president of Social News Desk and is considered a leadership role. Occasional travel to conferences and client meetings is required. Duties include:. Read …

More than half of users between the ages of 18 and 24 revealed they are “seeking relief from social media,” according to a survey. The poll, taken in December, found that 34 percent of young users reported having deleted social–media accounts entirely. Forty-one percent of respondents said they waste … Read …

I've spent the last month working on #LikeMinded, a special series about social media and its impact on our mental health. … Katy Mackenzie is a 19-year-old blogger and student from Derby who writes about beauty, lifestyle and mental health, for whom social media “was key to getting my posts …

Google alum and WayUp CEO Liz Wessel has some advice on getting your social media presence up to snuff during a job search. • She said drastic actions — like removing your name from all your accounts — aren't necessary. • You've just got to t hink long and hard …

The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that … Read More

They often begin as C-suite initiatives and find a home under the stewardship of a chief digital officer or a vice president responsible for customer experience. Most commonly, the starting point for these efforts involves applying conversational AI to the challenge of customer sales and service via chatbots … Read More

"MPI is always looking for innovative ways, including emerging technologies, to improve the customer experience for arriving passengers and to increase their biosecurity awareness." The initiative is … The Innovation Fund invested in Vai to explore how AI bots can be used across parts of government. Read More