NiceBot News
Social Media

Grenade kills one as social media blocked

Violence in Sri Lanka has continued despite a state of emergency being declared as the government shut down social media in a bid to prevent … in further violence between majority Buddhist Sinhalese and minority Muslims in Sri Lanka despite the government's blocking of social media in efforts to halt … …

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Social Media

Senior HHS official allowed back on the job after review of inflammatory social media posts

Jon Cordova, who serves as the principal deputy assistant secretary for administration at HHS, pushed baseless claims on his social media that Gold Star father Khizr Khan is a "Muslim Brotherhood agent" and made unfounded claims about Sen. Ted Cruz's sex life, among other controversial comments. Read More

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Social Media

‘Propaganda’ campaign for Saudi crown prince’s London visit slammed on social media

Pictures of what British social media users called 'propaganda trucks' were widely circulated on social media along with newspaper adverts coinciding with the start of his official three-day visit on Wednesday. Part of the campaign saw vans driven around London with a picture of the crown prince and … Read More

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Customer Service

3 ways brands are using communities to foster customer engagement

Techtronic Industries Australia (TTI) is a manufacturer and distributor of power tools, outdoor and floor care products such as Ryobi, AEG, Hoover, Vax and Milwaukee. Head of customer experience, Jason Perera, said one of the problems it experiences is being one step removed from the end user. Read More

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Customer Service

DentaQuest Earns JD Power’s Top Rank in Dental Plan Customer Satisfaction for Second …

BOSTON, March 7, 2018 /PRNewswire/ — DentaQuest, a national purpose-driven oral health care organization, ranks "Highest in Customer Satisfaction with Dental Plans" for the second consecutive year, according to the J.D. Power 2017 Dental Plan Satisfaction Report SM. The latest report was based … Read More

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Customer Service

Horse-Riding Teen Who Was Refused Service at Starbucks Drive-Thru Gets Do-Over

When Aspen Cline wanted to celebrate her birthday by placing her Starbucks order on the back of her horse, Scout, she was refused service by the barista working the drive-thru window at the Anthem, Ariz., location. “Starbucks in Anthem refused to serve us or even take our order,” Aspen's mother, … …

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Chatbots

University of Sydney taps Ignia for Microsoft-powered chatbot

The finance team at the University of Sydney have seen a reduced administrative burden thanks to a chatbot developed by Ignia, a Perth-headquartered Microsoft partner. Ignia developed the chatbot, which is based on the Microsoft Bot Framework, to help the university's finance department with … Read More

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Chatbots

Sydney Uni chatbot speeds up finance admin

It decided to explore whether chatbots – as an initial first step into artificial intelligence – could ease some of the load on the department. In partnership with Ignia, the university developed a proof-of-concept using Microsoft cognitive services that has resulted in the full deployment of a chatbot it has … …

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Snapchat

Netflix gets Snapchatty: Mobile app to add vertical video

Netflix is the latest tech giant to swipe a page out of Snapchat's book. Todd Yellin, Netflix vice president of product, said the company's mobile app next month will add video previews, a row of vertical 30-second trailers that give you a peek at personalized titles Netflix suggests for you. …

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Snapchat

Snap Layoffs: Snapchat Parent Said to Be Axing 100 Engineering Employees

Snapchat's parent company, Snap, is gearing up for another round of layoffs — which could be the biggest to date for the social-messaging and media app maker. Around 100 engineers are set to be pink-slipped as part of Snap's cutbacks, which represent close to 10% of the company's engineering … Read …

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