Bandwagon buyers often experience disappointment when they realize little or no value after adopting a hyped-up technology—Gartner calls it the … over a 20-year timespan, eGain's AI Knowledge has been delivering transformational benefits to contact centers and customer service organizations. Read More

New Jersey Transit suspended bus service statewide on Wednesday afternoon as the snow caused road conditions to worsen. … While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or … Read More

Submitted photoPictured from top to bottom row, left to right: Jacob Gunn (Electric), Lewis Glenn (Solid Waste), Erica Beckwith (Customer Relations), Ashley Cason (Financial Services), Tiffany Davis (Main Street), Michelle Juarez (Financial Services), Freddie Johnson (Wastewater), Corey Thompson … Read More

Many transformative technologies, from search engines to cloud computing, succeeded by empowering end users to complete by themselves tasks that once required extensive assistance. Effective self-service sets them apart. When it comes to knowledge management, your organization should seek … Read More

The extended collaboration aims to enable seamless integration between Haptik's chatbots and AWS's advanced AI service portfolio, and to provide omnichannel support to customers. For its core technology platform, Haptik utilises several AWS tools and resources notably including Elastic Cloud … Read More

The mellow atmosphere at this year's SXSW EDU didn't stop Day 3 keynoter danah boyd from lighting up Twitter and sparking countless conference-floor conversations on the merits of media literacy and how to think critically about critical thinking. A refreshing diversion into intellectualism, boyd's talk … Read More

Facebook has been relentlessly copying Snapchat's product features to great success, but as the recent Snap earnings showed, millions and millions of people are sticking with the platform. (Even if Kylie Jenner is having second thoughts.) This is because Evan Spiegel has proven time and again that … Read More

"I was probably most active on the app during the first semester of college, mostly because I was meeting a lot of new people and Snapchat made it a lot easier to interact with them," Burgman said. "The convenience and simplicity of Snapchat were honestly the most appealing aspects of …

Snapchat parent Snap Inc is laying off nearly 10 percent of its engineering team, or about 100 people, CNBC reported on 7 March. The Snapchat app logo. Reuters. The layoffs would be Snap's largest yet and the first to affect its engineers, CNBC said. Snap declined to comment when contacted …

WORCESTER – It used to be that front yards were known for green lawns, colorful shrubs and decorative gardens. But in a growing trend, homeowners have been paving front yards to extend driveways and provide more off-street parking. That has drawn concern from city councilors who contend it's … Read More