Zuckerberg Flubs Details of Facebook Privacy Commitments
(AP) — Over two days of questioning in Congress, Facebook CEO Mark Zuckerberg chief revealed that he didn't know key details of a 2011 consent decree with the Federal Trade Commission that requires Facebook to protect user privacy. With congressional hearings over and no immediate momentum … Read More
Facebook’s Zukerberg Quietly Drops Another Privacy Bomb – Facial Recognition
No one asked Mark Zukerberg about facial recognition when he visited the US Congress on April 10. He offered it as part of his response to questions about privacy when he said Facebook users should give “affirmative consent”when it comes to “technologies like facial recognition.” So why did he … Read …
Salesforce World Tour Boston talks Integration Cloud, Social Studio
This capability enables customer service reps to reach out to customers if they receive a survey with lackluster results. Salesforce also devoted a session to its Philanthropy Cloud, a product that helps companies develop a philanthropic arm of their businesses, enriching their employees' experience. Read More
Social Enterprise Academy graduates new businesses
“Many of these folks are connected to communities of faith, so this provides a customer base instantly — and resources,” White said. “So they've got resources and people that form an instant customer and service base.” The Social Enterprise Academy originated in the “Spark Tank,” an annual pitchfest … Read More
Bella Thorne bought house with social media money
Bella Thorne has revealed she paid for her house from money she earned on social media. The 20-year-old star might be making a name for herself as an actress, but she has admitted it is her promotional social media posts that support her financially, as she earns $65,000 for posting …
Bella Thorne Reveals She Made So Much Money From Paid Social Media Posts She Bought a …
Bella Thorne may star in movies and television shows, but the actress, admits she has another “job” and that's social media. In a new interview with Vogue titled “Inside the Life of Bella Thorne” published on Wednesday, the 20-year-old revealed the reason why she constantly posts on Instagram and … Read …
Authorities Ask If Social Media to Blame for London Murders
After Tanesha Melbourne-Blake was shot April 2, social media posts on Facebook Inc.'s Instagram were shared that appear to take responsibility for her death, and saying anyone hanging out with members of other gangs was fair game. "I've just been sitting with a kid, whose friends are trolling him very … …
Strengthening CX: Customer Experience Platforms in the Mid-Market
Look for a customer experience platform that makes it easier for you to capture feedback with post-interaction surveys delivered through automated tools in calls and email. Some of the latest communication solutions can even implement AI solutions with sentiment analysis to help determine how a … Read More
Apple tags first Canadian company for its Business Chat service
With the release of iOS 11.3, Apple has launched its Business Chat service in beta for users in the U.S. , and Apple has chosen a Waterloo-based company to help power it. InTheChat is one of the six customer service platforms (CSPs) supporting Apple Business Chat, and is the lone …
Fast-growing Asurion launches new company
Nashville-based Asurion is launching a new company in San Francisco aimed at reducing customer–service costs for startups focused on e-commerce. Former Asurion executive Eng Tan is now CEO of Simplr, which combines on-demand customer–service manpower with machine learning and … Read More