The government has now imposed a State of Emergency (SoE) in an effort to curb unrest there, and citizens now find themselves cut off from each other as a number of social networks and messaging services have been blocked nationwide for three days. That includes Facebook, WhatsApp, Viber, and … Read …

Dom Burch is the founder and MD of Why Social, a strategic marketing consultancy, and former senior director of marketing innovation and new revenue at Asda. Trained in PR, Dom has spent the last 17 years in a variety of comms roles at Asda, Direct Line and Green Flag including …

The Dutch airline KLM, for example, is a forerunner in AI technology, using a variety of solutions to smarten their real-time personalization and enhance their customer experience. On the whole, AI can help brands to recognise and learn from patterns, understand behaviours, and apply lessons learnt to … Read More

These technologies are being used either for content marketing or to enhance the customers' experiences. For example, airlines have started using VR technology to show travellers the cabins in advance, in order to increase ticket or ancillary services sales. * Artificial Intelligence (AI): AI is behind many … Read More

Business magnates and entrepreneurs around the world are incorporating AI within their structure. This is mainly because AI provides the opportunity to companies to improve their overall customer experience; to automate work processes; to boost their employee performance, and most importantly, … Read More

On February 28, MeiguoWangshi1999 says, they called Apple's customer service hotline (400 666 8800) about some iCloud-related issues. They were transferred to a senior technical support worker with "a very perfunctory and evasive manner," whose unhelpfulness led to an argument. That evening … Read More

Zimbabwe's operator, Econet Wireless Zimbabwe (EWZ), has launched 'Bud-e', a chatbot designed to carry out some of its customer services support work, including assisting customers to install internet and data settings on their devices, recover recharge keys from over-scratched recharge cards, reset … Read More

For instance, through the use of chatbots as a means of self-service, customer communication and relationship management. With consumers gradually getting used to the idea of conversing with bots, chatbots will provide significant cost savings for the Fintech industry while assisting with improving … Read More

A Blanco County Sheriff's Office active investigation into “inappropriate photos” prompted the school district to begin communications with parents, educators, and students to halt the “misuse of the social networking app (application) Snapchat and other social media avenues.” JCISD organized a series … Read More

User growth failed to live up to Wall Street's expectations, partly because people started using the Instagram Stories feature that was copied from the Snapchat Stories feature. Instagram, owned by Facebook, soon had nearly 100 million more daily active users (DAUs) for its Stories feature than Snapchat … Read More