Getting the message out to as many people as possible prompted city council to fund a communications strategy. In the latter part of 2017, $25,000 was earmarked for reaching the people, with another $10,000 for this year. The $10,000 is being used to hire a part-time contract social media person. …

1, is the most ambitious effort by a Western democracy to control what appears on social media. It aims to ensure Germany's tough prohibitions against hate speech, including pro-Nazi ideology, are enforced online by requiring sites to remove banned content within 24 hours or face fines of up to 50 … …

Kneron Announces Low Power AI Processors NPU IP Series with the Lowest Power Consumption: Less Than 5mW … We are pleased to introduce the new NPU IP Series and to announce that KDP 500 will be adopted by our customers and enter the mask tape-out process in the upcoming second … …

Traditionally, analytics are used to figure out what customers are doing, but teams are left guessing why customers are taking certain actions. With Insights, teams have the ability to understand 'why' with certainty. It surfaces customer experience issues, successes, and can shed light on competitors … Read More

Anexinet in this regard brings the solutions that ensure omnichannel insights, reduce customer churn, grow sales, ensure compliance and drive contact center efficiency. Sources believe that several contact centers can now boost their customer experience using the new AI filtering capability of … Read More

United Airlines has not received high marks for customer service in recent years, but now the airliner is trying to change that. The major carrier has rolled out a new program called “Core4” aimed at teaching employees how to be caring, safe, dependable and efficient. The new system will require …

Conversational AI platform Haptik has said it is partnering Amazon's cloud subsidiary Amazon Web Services (AWS) to offer chatbots that automate customer support, client cultivation and sales analytics. AI is artificial intelligence. The bots help enterprises reduce customer–support cost, generate better … Read More

The awards recognise organisations that deliver exceptional customer service and put the customer firmly at the heart of their business. David Roberts, managing director of Nu-Heat, said: “Everyone at Nu-Heat is delighted to have won the national ICS Customer Feedback Strategy Award, and we are … Read More

There won't be many flying cars, but there will be driverless cars, delivery drones and other innovations, so far undreamt of, that will need insurance. And the insurance industry providing it will be data-driven, analytical, customer-focused and atomised, with policy applications served by AI and chatbots. Read More

Fans of the reality star have always had their eyes on her fashion choices and various selfies. But in recent months, the new mom has kept fans on their toes when it comes to her jewelry. Wednesday night was no different when Kylie appeared on Snapchat and showed off a …