How ISIS and Russia Won Friends and Manufactured Crowds
Since November 2016, a national battle has raged about the role of social media in politics. People bemoaned the viciousness of trolls, the impact of incendiary fake news, the frog memes and Twitter bots and YouTube conspiracy videos. All the stories of manipulation and unintended consequences … Read More
Why artificial intelligence dominates analyst predictions
Disruption on this scale is why Gartner focuses so heavily on AI. In its “AI Foundation” prediction, Gartner projects that “the ability to use AI to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025. Read More
TechBytes with Claire Sporton, SVP, Customer Experience Innovation, Confirmit
Technology can be used to measure the quality of both – Customer Experience and Customer Engagement. …. As far as AI goes, the truth is, it's still in its awkward teenager phase with much room for refinement and overall improvement, and it's frankly not living up to all of the …
US and China seen as leaders in AI innovation, but emerging players gaining ground according to …
US and China seen as leaders in AI innovation, but emerging players gaining ground according to EY poll … with technologists to achieve comprehensive integration into their business' value chain, companies like airlines and hotels will leverage customer data and AI to improve customer experience. Read More
Head of Client Success
The ultimate opportunity for a digital-news junkie with customer service experience who loves social media and wants to help local newsrooms … We're looking for a full-time customer success lead with significant experience in local news (broadcast and/or print), and a robust knowledge of social and … Read More
CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent …
NICE inContact, a NICE (Nasdaq: NICE) business, today announced that CallVU is part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange. Companies using CXone can engage with customers in their preferred channels and will … Read More
Achievers Wins Top Honors In Three Sales & Customer Service Categories At The 2018 Stevie …
The Achievers Operations Team was honored to receive the Gold award for Back-Office Customer Service Team of the Year – Technology Industries; the Member Experience team earned the Silver award for Innovation in Customer Service; and the Client Support Team took home the Bronze award for … Read More
Snapchat Parent to Reportedly Lay Off About 100 Engineers
Not only that, adding more daily average users Snapchat grew faster than Facebook in the fourth quarter of 2017 in the US. Snap was quoted as saying that its daily average users in the region during the fourth quarter of 2017 rose five percent from the prior quarter to 80 …
Snapchat owner to lay off 100 workers, reports claim
Around ten per cent of Snap's engineering workforce are to lose their jobs, according to two reports. CNBC says that 100 engineers are being laid off. The move follows smaller rounds of layoffs in Snap's marketing, recruitment and content divisions, but would be the most significant to hit the company …
Global Natural Food Colorants Market Analysis 2018 Kolor Jet Chemical, IFC Solutions, Sensient …
Companies Involved Natural Food Color, Accurate Color & Compounding, KIK Danville, Kolor Jet Chemical, IFC Solutions, Neelikon Food Colours & Chemicals, DDW The Color House, WILD Flavors and Specialty Ingredients, Food Ingredient Solutions, Northwestern Extract and Sensient Colors. Read More