The customer experience breaking point
By 2020, it's estimated that 80 per cent of businesses will use chatbots to communicate with customers and AI is predicted to be a $5 billion dollar market, up from $420 million in 2014. Fidelity Lab's Zero UI voice-activated customer service system goes far beyond simple recognition, and it eventually … …
3 Ways Social Media Customer Service Impacts the Bottom Line
Great social media customer service has a strong impact on a business' bottom line. Done well, it means customers will spend more, it improves efficiency and it generates data that you can use to improve services and benchmark against your competitors. Done poorly, and you will be faced with … Read …
MetTel Wins Stevie® Awards for Customer Service Department of the Year and Front-Line …
The company earned two awards this year: a team award for helping one of the nation's largest fast-food chains save $4 million annually; and an individual award for Frontline Customer Service Professional of the Year – Technology Industries — to recognize a customer care team specialist for her … Read More
Customer service, relationships key to three local businesses’ downtown longevity
MACOMB — The City of Macomb and Macomb Downtown Development on Tuesday recognized three downtown businesses for their longevity, economic presence and continued involvement in the community. Historic Downtown Legacy Business Enterprise Awards were given to Citizens Bank, Pumo … Read More
TrueGreen’s Watson-powered ads offer personalized lawn care tips
Emirates Vacations is similarly piloting ads with AI-powered chatbots that let people type in travel queries and get answers within the ad. The company saw an 87% engagement lift compared to its average click-through on display ads during a 30-day test of the feature. More brands are deploying AI … Read …
HR tech start-up finalists announced before Unleash show
RoboRecruiter – RoboRecruiter uses messaging automation via a chatbot platform, saving recruiters time on the more repetitive and mundane aspects of the recruitment process. At the same time, chatbots dramatically increase candidate experience and engagement levels. JennaAI – Jenna is a … Read More
The customer experience breaking point
Artificial intelligence (AI), voice search, and chatbots are top of mind for organisations to give customers that “anytime, anywhere” service they demand. By 2020, it's estimated that 80 per cent of businesses will use chatbots to communicate with customers and AI is predicted to be a $5 billion dollar … Read …
The Morning After: What’s next for Netflix, the future of Windows 10 S
Good Thursday morning! Is Alexa freaking you out with its creepy sudden laughing? There's a fix for that. Also: Notched displays are sticking around, and Netflix's plans include Snapchat-esque design tweaks, a cautious approach to VR and an otherwise confident attitude towards rival streaming … Read More
PHOTO: Rock-Bottom Sunderland Unintentionally Predict Own Defeat on Snapchat
After a miserable season, Black Cats fans can only laugh at their most recent unfortunate blunder, where the Sunderland official Snapchat account seemed to unintentionally predict their own latest defeat. Ex-Everton defender Bryan Oviedo has scored in Sunderland's 1-1 draw against Millwall in their … Read More
Snap Stock Slips as Snapchat Maker Prepares For a Fresh Round of Job Cuts
The Snapchat maker had more than 3,000 employees in total at the end of last year. Snap's share price fell by much more—around 7%—a couple weeks ago, when celebrity Kylie Jenner said she was no longer using the platform. That pronouncement was itself symptomatic of a strong pushback against … Read …