The AP announced that it will be working with Facebook to “identify and debunk false and misleading stories related to the U.S. midterm election that are circulating on the platform.” Under this partnership, AP will reportedly “leverage the presence of AP reporters” across all 50 states, allowing Facebook's … Read More

Citing the power of Facebook and Google to affect online traffic to news sites, the bill would provide a 48-month safe harbor from antitrust laws so publications can collectively negotiate with online platforms. Some news executives have said it is hard for individual publications to even get an appointment … Read …

Know your customer. You can make yourself crazy watching the competition too closely, so if you really listen to what your customer wants and let them know that you value them, that is the best you can do. I think there is so much bad customer service out there that …

After the inevitable media spotlight that followed, Lee posted on Twitter that he was done with social media. Brandon Lee spoke with People magazine, sticking to his story about his father's alcoholism. In his statement, the 21-year-old said, “I'm devastated at the events of the last several days that have … …

1, is the most ambitious effort by a Western democracy to control what appears on social media. It aims to ensure Germany's tough prohibitions against hate speech, including pro-Nazi ideology, are enforced online by requiring sites to remove banned content within 24 hours or face fines of up to $62 … …

“I put more effort into understanding who my interns are” than the security clearance process does, said Senate Intelligence Committee chairman Sen. Richard Burr at a hearing yesterday. “You go to the areas that you learn the most about them — social media is right at the top of the …

While Blue Origin is focused on making its rides safe and comfortable, the company is also thinking a great deal about customer service. However, it will still be a while before people get to enjoy this type of space hospitality. Blue Origin says it's hoping to send up its first …

It's no secret that creating a good customer experience is the key to winning and retaining business relationships no matter what type of industry you're in. In the highly competitive area of law, this is especially important. However, lawyers and law firms have some of the poorest records for customer … …

Buying furniture online can be a nerve wracking process. Buying big ticket items from retailers that are unfamiliar can make customers worry about identity theft, and it is always hard to conceptualize what furniture will look like in a given room. Offering great customer service at an online furniture store … …

Just so you know where I'm coming from: I personally have trouble using chat bots the way the majority of them currently function, though many news organizations from local to national to global have deployed them relatively successfully, in focused ways. I find the attempted verisimilitude off-putting. Read More