It was less than a month ago that I wrote about a trend that should be very worrying for Facebook. Namely, that users were spending less time on the platform. According to Nielsen numbers through November of last year, interpreted by Pivotal, the social network lost about 4% in aggregated …

Tencent Holdings, the world's largest video game company, is betting that its new initiatives in advertising and social media would spur further business growth. “Social and performance-based advertising will be a big growth driver for us in the future,” said Pony Ma Huateng the chairman and chief … Read More

YouTube and Facebook are the social networks most used by adults in the United States, according to recent research from the Pew Research Center. The report was based on data from a survey conducted in January 2018 among a nationally representative sample of 2,002 people age 18 and older … Read …

Is it Russian bots, fake news factories or social media algorithms? Perhaps a more worrying problem is the people who are turning away from mainstream news, burying their heads in the sand and living in the hope that, as one nineteen-year-old computer student observed: “anything that is incredibly … Read More

Insights surfaces customer experience issues, successes, and competitors through the voice of the customer. It digs into all of the raw text found in app store reviews and Apptentive survey responses and messages and presents the analysis in a clear dashboard with data visualizations. Using artificial … Read More

This is especially true in retail, where AI is being used to personalize the customer experience, and in financial services for personalized financial planning, process automation and fraud detection. Across digital marketing, AI is providing intelligent insights to enhance targeted communications, build … Read More

That means businesses will be able to maintain smaller customer service teams, improve their customer service and do it within the next two years thanks to AI. Deep learning and AI is also changing the shopping experience of consumers by making it faster, more efficient and easier to buy products. …

Lexus has collaborated with artist Michael Murphy to create a piece of art to celebrate the brand's guest experience. The work, made up of more than 2,000 thank you letters from customers and folded into origami, is hung in such a way that from one angle, a viewer will see …

LAS VEGAS, March 8, 2018 /PRNewswire/ — SAVO, the leading provider of enterprise-grade sales enablement solutions, was presented with a Gold Stevie® Award for 'Best Sales Enablement Solution- New' in the Sales & Customer Service category in the 12th annual Stevie Awards for Sales … Read More

In the collision repair business, few key performance indicators (KPIs) are as important as CSI scores – especially for shops that rely heavily on DRP work. CSI (customer satisfaction index) surveys measure customers' perception of their experience with your shop. While shops can't control what … Read More