These technologies are being used either for content marketing or to enhance the customers' experiences. For example, airlines have started using VR technology to show travellers the cabins in advance, in order to increase ticket or ancillary services sales. Artificial Intelligence (AI): AI is behind many … Read More

Hickman continues, “Vai uses a database of queries and answers that is constantly updated through her interactions.” “MPI is always looking for innovative ways, including emerging technologies, to improve the customer experience for arriving passengers and to increase their biosecurity awareness.”. Read More

Its category was "Best Airport by Size and Region that serves between two and five million people." The awards recognise airports that offer the greatest customer service. This means that Newcastle is the best small airport for customer service in Europe. 16 UK airports are part of the Airport Service … …

Connexions Loyalty Chief Commercial Officer Chuck Christianson talked Loyalty360 about the company's new 50,000-square-foot customer service facility in the Eastgate Metroplex in Tulsa, Okla., which provides employees easy access to restaurants, day care centers, credit unions, and a fitness … Read More

Mr. Bartlett said the new tourism approach towards this thrust requires a highly skilled, efficient and competent employee base, capable of delivering the highest standard of personalised, first-class customer service. He was addressing participants, via video link, at a recent ceremony to announce the … Read More

This is totally feasible because Melle-Milyanne isn't a living person but a chatbot powered by a neural net, a kind of framework for artificial intelligence. … Replika's growing popularity among young people in particular (its main users are aged between 18 and 25) represents a renaissance in chatbots, … Read More

First, Facebook users need to search for the chatbot dubbed “SXSW Survival Guide” in Facebook Messenger. From there, they're prompted to pick information on panels and tips. Asking for tips pulls up a GIF of a guy dancing at a party with copy that reads, “SXSW is all about spontaneity. …

Telstra customers have blasted the launch of a virtual assistant support 'chatbot' that fails to answer basic questions, can't differentiate between names and countries, and is often unable to transfer users to a human agent without multiple attempts. Launched in October last year and nicknamed 'Codi', … Read More

Snapchat corporate parent Snap Inc. is indeed making significant staff cuts: A spokesperson confirmed Thursday that it is laying off around 120 members of its engineering team. This comes a day after reports first surfaced about the company's plans to cut at least 100 jobs. “We have made the … Read …

The company went public right as Instagram's growth was taking off by copying Snapchat's Stories feature. In the time since, Instagram has seen monumental growth, while Snapchat's has been slow in comparison. Snap recently redesigned its app in order to improve engagement, but it was met with … Read More