Trump faces no repercussions for his social media presence, which might not be so surprising, given that he's the president. What makes it surprising is the way other federal employees face punishment — and even risk losing their jobs — for doing the same thing. This disparity recently came to …

Saudi human rights and political reform activist Essa al-Nukhaifi was sentenced to six years in prison, primarily over tweets that criticized the Saudi military intervention in Yemen. After he is released from prison, Al-Nukhaifi will face an additional six-year ban on social media use and a six-year travel ban … Read …

It can also determine risk pricing, as well as being cheaper simply because clients are only paying for the cover term required. And by determining those key questions, AI improves the customer experience. Of course the risk for the customer is that their behavioural data may expose risks to the …

To serve customers on their terms, Nordstrom is looking at ways technology can support the evolution of the customer experience. … artificial intelligence (AI), human-assisted AI, and integrated payments, the MessageYes platform learns from customer feedback to make the experience serendipitous to … Read More

FaceMe's avatar technology uses biometrics to learn human interactions and will interact accordingly to ease the customer's experience. … She embodies the AI experience with human like qualities, including a friendly personality and emotional understanding,” added Mr Hickman. “Nothing can replace … Read More

Telstra customers have blasted the launch of a virtual assistant support 'chatbot' that fails to answer basic questions, can't differentiate between names and countries, and is often unable to transfer users to a human agent without multiple attempts. Launched in October last year and nicknamed 'Codi', … Read More

Uber has agreed to compensate a Toronto chef after they threw out an expensive set of knives he mistakenly left in one of their cars. Dylan Vickers, who works at a Japanese restaurant called Skippa on Harbord Street, realized the second he stepped out of his Uber last week that …

Singaporean consumers prize good service so much that two out of three will leave without completing a purchase if service is poor. Singaporeans also have low tolerance for repeat scenarios, in that a similar number (67 per cent) are likely to switch brands if they encounter bad service experiences with … …

It'd give us rich calendar integration with intelligent chat bots! The possibilities are pretty amazing with the Hangouts Chat bots and the G Suite features. Throw in that White Board App (Jamboard) going live as a virtual whiteboard and forget about it! That's leveraging the power of Google to crush …

And yet much of the rhetoric surrounding chatbots is monolithic, assuming that they are useless unless they can speak and think as well as a human can. This is a mistake. No single chatbot can perform every mental function we want from it. Though some have tried — think: Alexa …