Twitter CEO Jack Dorsey said in a livestream Thursday that the company plans to offer its blue-check-mark verification badge to more of its users, an oft-requested feature. He said the company is working on a new process to verify people's identity and ensure credibility. "We want to be one of …

After closing down its verification program last year, Twitter seems to be working on redefining what exactly that blue check mark means. CEO Jack Dorsey said during a Periscope live stream today that the intention eventually is to reopen the verification process to everyone, but with some changes… Read More

Twitter on Thursday updated its website to reflect that it has appointed a new chief technology officer, Parag Agrawal. He takes the position most recently held by Adam Messinger, who left in late 2016. The appointment was announced internally in October, during a quarter when Twitter managed to … Read More

I feel like I'm back in 2016, because Quartz on Thursday announced the launch of its Facebook Messenger chat bot, which delivers news stories and introduces users to select Quartz Obsessions, but will also include a more participatory element (mindfulness challenges, for instance). The bot will learn … Read More

Gamers use their phones during the Pokemon Go release party in Toronto on July 18, 2016. When looking at how Canadians used the internet throughout 2017, growth in time spent with the Top 100 most popular online properties excluding Facebook and Google sites was consistently strong. Read More

Losing your Facebook account won't ruin your life. In fact, it may free it, writes Hadyn Green. Only Facebook could launch a feature called “protect” and have it actually be an app that tracks all of your browsing across the internet. “[Onavo analyses] your use of websites, apps and data. …

The 109th Precinct sought to reassure Whitestone residents that their kids were safe after numerous social media posts claimed that a suspicious man had allegedly approached local children and tried to get inside a public school. Residents and parents took to Facebook groups in the Whitestone area … Read More

"All the money is migrating over there," Klobuchar said of ads on social media. In New York, all political campaign spending must be filed with the state Board of Elections, but that doesn't mean disclosure comes with the actual ad when it appears. Anonymous ads posted by paid Russian government … …

Parents should stop defending their children on social media because it only makes the bullying worse, headteachers have said. Nine in ten heads said that social medial is damaging the mental health of pupils, according to a survey conducted by The Association of School and College Leaders (ASCL) … Read More

So, we should begin with outlining these customer journeys based upon their intentions and needs, document their moments-of-truth during these journeys, and then design how to provide the best customer service for those moments-of-truth. Then we need to check that our planets align around the … Read More