That means if you used to spend an hour each day on Facebook, you'd now be spending just 45-and-a-half minutes. The raw usage data was released by research firm Nielsen, and then interpreted by analysts at Pivotal. It shows that individual users are spending significantly less time on Facebook … Read …

In February 2008, Javier Oliván gave a presentation in Madrid on how Facebook – back then a startup – was trying to reach the Spanish community in the Spanish language. It was held in a small theater in the center of the city, and Mark Zuckerberg was also present. Today, …

ANTHONY JULIANO is a marketing and social media strategist, teacher, trainer and writer. He is vice president of marketing and social media strategy at Asher Agency in Fort Wayne, and he teaches social media and marketing classes at Indiana University-Purdue University Fort Wayne. Connect with … Read More

Millennials also are active on social media, and they tend to get their information, advice, recommendations, etc. through these channels. They have news articles delivered to their Facebook newsfeed; companies they do business with announce new products and services on social media. And they … Read More

Television ads will also be aired to get across the point that harassment or "locker room talk" that may once have been accepted is no longer appropriate in the workplace, social gatherings or other places where men and women or boys and girls are together. In light of the recent …

Now some of a campaign's most pivotal efforts happen in the often-murky world of social media, where ads can be targeted to ever-narrower slices of the electorate and run continuously with no disclosure of who is paying for them. Reporters cannot easily discern what voters are seeing, and hoaxes and … …

Many useful tech solutions have emerged to address the issue of juggling multiple social media accounts for a brand. Some focus on scheduling, analytics or research, and many are a combination of all three. Whatever your needs are, it's important to find the right social media management platform to … Read …

During last week's snowstorm, the Suddenlink line on Alta Sierra Drive came down just after midnight Friday, cutting internet and phone access to customers in the area around Highway 49. The line was reportedly fixed late Tuesday afternoon, but some customers still were reporting no internet service … Read More

In the past year alone, we have seen an 11 percentage point increase in online sales and a significant rise in instances of digital customer service transactions. This has meant a commensurate decrease in the number of calls to our contact centres. Unfortunately, a consequence of this is that we …

There is plenty of evidence to support the value that customers place on first-rate interactions with a brand. Last summer the Institute of Customer Service (ICS) found that 57% of travel bookers would be willing to pay more if it guaranteed service levels and ensured they had an enjoyable holiday … …