Why Facebook is the worst pub you’ve ever been to
Davina explains the toll the online abuse has taken on her mental wellbeing. (Pic: Supplied). My eyes nearly rolled out of my head and, not for the first time, I wondered why I continued to waste my time on Facebook. All of this online abuse didn't take place solely on …
10 Tips for keeping loyal customers on side, from Puzzel
Never underestimate the impact of digital transformation – it's a fact that those in the 18-34 age bracket area, tomorrow's super-spenders, are more likely to quit a brand through a poor service experience. What is more, it is this same Millennial generation who turn to social media when they are …
TREY’s TAKE: Beginning Of The End For Social Media?
The New York Post dug up research that shows how Millennials are getting over social media too. This is troubling news for social media companies because Millennials are their core audience. However, research says 18-24 year olds are “seeking relief from social media.” The story says 34 percent of … Read …
Atif Aslam advises social media star, fan Arshman on music
KARACHI: Social media sensation Arshman Naeem whose singing video went viral online was given advice on music composition by his mentor, star singer Atif Aslam, on Geo Pakistan Friday. While talking to Arshman over the phone on Geo News show Geo Pakistan, Atif said the viral video reached … Read More
Sharenting: why mothers post about their children on social media
On Mother's Day, social media feeds are often full of celebration. Facebook reported that in 2017, Mother's Day “drove more posts in a single day than any other topic on Facebook in the last year”. For some countries, Facebook even created a temporary emoji – the purple flower – so …
How machine learning has come to transform user experience
ML is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. In other words, ML helps the machine learn from its experience so that it can behave human-like and improve over the course of time. Read More
How Pharmacies Are Simplifying The Customer Experience
Utilizing AI, convenient mobile apps and smart design choices, pharmacies are able to respond more nimbly respond to customer needs, while patients get their medications with less hassle and have less trouble adhering to medication schedules. For even more insights and examples, check out our … Read More
Interview with Luc Burgelman, CEO and Chairman, NGDATA
When adding layers of prescriptive analytics, machine learning, and artificial intelligence, brands can then anticipate the needs of every customer and proactively intervene to keep the customer loyal. When it comes to specific Digital Innovation in customer experience, we can certainly point to AI-based … Read More
10 retailers using chatbots to boost customer service and sales
An increasing number of consumers are turning to chatbots and voice assistants to shop and interact with retailers, according to a January report. Check out how these 10 retailers and brands are utilizing chatbot technology to boost sales and increase customer service. Rare Carat, an online jeweler, … Read More
Voss earns top honor for customer service
“Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family Insurance customer experience vice president. “As recipients of the American Star Excellence in Customer Experience Certification, this select group of … Read More