Tell us how exactly is it different from the thousand others that are being shared on social media every day. Distinctive, creative, and fun- pictures edited in Prisma can be easily recognized because of its unique filters that stand out from all others which make the app an instant smartphone-hit. …

While social media use brings many business benefits, it also comes with just as many risks. Social media sites are part of daily life for the majority of Americans. The advent of the smartphone has accelerated the attraction and use of social media sites. Social media can be a benefit …

Dealing with issues raised by social media has increased teachers' workload “exponentially”, the Association of School and College Leaders (ASCL) suggested. In some cases, teachers may be feeling bullied by parents taking to the internet to air grievances, union leaders acknowledged. Some schools … Read More

For the John Lewis Partnership, it's about focusing on, and investing in, the customer experience at the expense of short-term profits. … have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More

By combining these systems, companies have a single source for all customer data and transactions from contact details, shipments, and credit history to quotes, orders, and customer service requests. So whether someone from sales, accounting, or operations pulls up a customer record, they see the … Read More

The supermarket and pharmacy sub-sector of the economy has been ranked the highest in service delivery in Nigeria. The ranking was conducted by Customer Service Awards Limited in its 2017 Nigeria Customer Service rating, where the above sub-sector raked 77.97 percent. This was followed by the … Read More

Waitrose is the highest-performing food retail company in the latest UK Customer Satisfaction Index, with a score of 84.2 out of 100. And while customer satisfaction within the food retail industry remains strong, the sector should not become complacent. The Institute of Customer Service chief executive … Read More

An increasing number of consumers are turning to chatbots and voice assistants to shop and interact with retailers, according to a January report. Check out how these 10 retailers and brands are utilizing chatbot technology to boost sales and increase customer service. Rare Carat, an online jeweler, … Read More

All major Chatbots aren't actually intelligent. They are built based on decision-tree logic, algorithms and thought concepts, where the response given by the bot depends on specific keywords that are identified in the user's input. Now if the user's input contains 'DSLR' then a Chatbot would often send a … Read …

Newgioco Group has this week launched 'Chatbot', the first phase of its Artificial Intelligence (AI) technology. Incorporated into its ELYS betting platform by Odissea, Chatbot uses customised pattern recognition and machine-learning algorithms to determine the relevant features of customer interactions … Read More