Customer service can be tricky for small businesses. The staff answering the phones often wear other hats at a small business, so customer care – as important as it might be – can often delay of other necessary tasks. Of course, you could outsource your customer service needs to a …

“We once again thank our customers for their patience and understanding as we worked to repair the substantial damage brought about by these storms and restore their electric service,” said Charles A. Freni, senior vice president of customer services and transmission & distribution operations. NYSEG … Read More

That being said having an easy to navigate mobile website is the first line of defense against customer service snags. Make sure to track your customer service inquiries. Zero in on the frequently asked questions in order to improve your site and purchasing process to avoid customers having to contact … …

Silicon Valley has been obsessed with making its chatbots feel like our human friends rather than brands run by corporate AIs. The problem is that, while chatbots understand our spoken words with incredible accuracy, they are eons away from understanding the real subtleties of human interaction. Read More

Despite all the headlines, movies, television shows and prevalence of chatbots, artificial intelligence (AI) is not taking over, at least not anytime in the immediate future. Certainly, there's a need for AI and its ability to automate processes and mimic human behavior, but the notion that it's taking our jobs …

Tagging on posts may seem familiar to some of you and that's because Snapchat's biggest rival – Instagram – has had it for a while now. However, Instagram has also ripped off not one feature from Snapchat. For example 'Stories', which originated on Snapchat, but grew like a wildfire once …

Snapchat fans could soon tag their friends inside their Stories. Snap Inc. confirmed the testing of the feature after the tag was spotted by a user, but didn't offer specifics. According to users with early access to it, the feature would allow Snapchatters to use an @ tag for another …

"Snapchat is a bit of a quirky platform and lots of people seem to discount it offhand because they're not sure how to market through it. When Fanbytes came in we saw that there was a huge amount of potential in Snapchat. "We have a four snap format. The adverts …

St. John Bosco baseball players, front left to right, Sebastian Orduno and Noah Gomez. Back left to right, Tido Robles, David Hays and Kameron Ojeda in Bellflower Wednesday, March 7, 2018. (Photo by Thomas R. Cordova / Daily Breeze). 0 Comments. By Bob Keisser |. March 8, 2018 at 7:01 …

Thursday night, the local arts organization announced the public launch of a $1.25 million capital campaign that will allow it to move to the historic Printers Building, 44 Portland St., from its longtime home at the Aurora Gallery, 660 Main St. The move, slated for February 2019, is only about …