This is not the first time Feminist Voices has been shuttered on social media, but the previous suspensions were all temporary. In February last year, Weibo suspended their account for 30 days after they posted a translation of a proposed “women's strike” in the United States on March 8, 2017. …

Market Trends are Demand for Integration with Chatbots, Use of Analytics, Incorporation of Ai To Improve Customer Experience. This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also … Read More

Changing consumer habits and lifestyles has facilitated this evolution as well. The aim of these chatbots is to let companies offer better customer service for less money. More importantly, they can help customers enjoy a better online shopping experience. Helpshift is one company in particular that's … Read More

Many brands are turning to AI for help — 60% of e-commerce and retailers anticipate establishing AI marketing strategies within the year, according to an Emarsys study conducted with Forrester. Further, 73% of consumers gravitate toward brands that personalize their shopping experience, which of … Read More

NEW DELHI: Indian consumers say that standards need to be set for after sales service and want standard time defined for complaint closure, says a new study by social … Another complaint was customer service numbers don't work and emails written to companies frequently remain unanswered. Read More

The fast-fashion behemoth has begun to automate the customer pickup process, investing in a strategy that introduces robots to its “click and collect” service. With a third of its online sales around the world picked up in stores — including the 85 locations in the United States — the Inditex …

Customer service and helpdesk operations have always been costly, convoluted processes that no one enjoys—not the customer, the business, nor the individual representative. Customers get upset about long wait times, inefficient processes, and feeling as though they're not being heard. Companies … Read More

But in recent years, companies have begun seeking out ways to help the situation, with some deploying chatbot assistants that leverage artificial intelligence (AI) to automate much of the grunt work involved in providing quality customer service, especially at scale. Changing consumer habits and … Read More

The Chatbots Market provides detailed market segment level data on the international market. This market report helps the companies to better understand the market trends and to grasp opportunities and articulate critical business strategies. The Chatbots market report addresses growth patterns by … Read More

Amid rapid developments in artificial intelligence and machine learning, CX designers and strategists have been looking at chat as a way for brands to interact with their customers in a human way on a massive scale. In the right scenarios, chatbots seem to be a terrific medium to reduce friction …