Facebook to exclusively stream 25 MLB games
Major League Baseball is taking a major swing on the future of streaming with Facebook. The social network announced on Friday it has retained the exclusive rights to stream 25 MLB games this season. This means if you want to watch those games on mobile, desktop or TV, you'll need …
Facebook Launches Another Deceptive ‘Security’ App Designed to Siphon Your Data
Onavo's ridiculous misnomer of a “privacy policy” spells out Facebook's plot in plain English: If you use Onavo's apps, Facebook is going to collect your personal information, including what apps you've installed and what websites you visit. In fact, Onavo appears to collect data on its users even when the … …
Rachel Dolezal’s upcoming Netflix documentary sparks major backlash on social media
Rachel Dolezal's upcoming Netflix documentary sparks major backlash on social media … Social media users are criticizing the streaming service for giving the 40-year-old a spotlight with a film that explores how she portrayed herself as African-American for years, despite being born biologically white. Read More
Kevin Harvick blames social media reaction for stiff NASCAR penalties
The failed brace bowed the car's rear window, and photos of the car appeared in social media during the race. There was talk in the Cup garage Friday that the altered window could have been an aerodynamic advantage. Harvick dominated the Vegas race and the Atlanta race the previous week. …
Kevin Harvick says social media pressure led to penalty
You know, I think as you look at, obviously, all the chatter that was created on social media afterwards and, you know, the whole findings of the whole thing was really started from the roof braces not working correctly in the car, that are non-mandatory braces, that exist in the …
Bringing Personalization to CX
Over time, Amazon has strategically chosen to make it easy for third-party developers and device makers to integrate with Alexa—positioning the AI … The true value of tailored customer experiences comes when companies don't just drop in the customer's name here and there, but use it to help … Read More
Salesforce Research: Customer Experience Reshaping Marketers’ Mindsets
The study's main objectives were: to find out how customer experience continues to reshape the marketer's mindset; to understand how shifting priorities are sparking organizational changes; and to analyze how technology, particularly AI, is raising the bar for efficiency and personalization. The four main … Read More
RingCentral Announces 2 New Collaboration Products
… your day-to-day business communications. RingCentral Meetings, a new standalone meetings application, delivers high definition (HD) video conferencing and team messaging. The company also announced its new Collaborative Contact Center solution, which is aimed at improving customer service … Read More
Kimball Electronics Wins 2018 Highest Overall Customer Service Excellence Award
CIRCUITS ASSEMBLY recognized companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at the IPC Apex Expo in San Diego on February, 27, 2018. CIRCUITS ASSEMBLY announced the winners of its 2018 Service Excellence Awards … Read More
Why Howard University Keeps Having Customer Service Issues
It is unfortunate that you can almost set your watch to Howard, and dozens of other HBCUs having to deal with perceptions of bad customer service on campus. Howard gets it the worst because it is the Mecca; it is the federally-established HBCU with the most programs, the most famous …