Twitter Earnings: High Expectations After Blowout Fourth Quarter
Twitter's (NYSE:TWTR) fourth quarter was impressive by just about every measure. Not only did the social network report its first-ever quarterly profit, but it surprised investors with a return to revenue growth. Shares surged after the report was released, and the stock remains up about 8% since. With such … Read …
Darker emoji skin tones promote diversity, not racism, on Twitter
New emoji skin colors are bringing Twitter TWTR, -1.33% users together. Despite concerns that emoji of different skin tones would be used to make racist comments, the addition of racially diverse emoji has been relatively positive, a new study found. Analyzing a sample of one billion tweets, researchers … Read More
Show Me a Self-Regulating Facebook And I’ll Show You A Fish Riding A Bike
He's right—and Facebook's entire history has already proven the point. Self-regulation runs counter to the company's deepest corporate instincts. Zuckerberg is a hacker. Facebook has a major campus at “1 Hacker Way.” For the best part of its history, its rallying cry was “move fast and break things.”. Read More
Zuckerberg barely talked about Facebook’s biggest global problem
Facebook founder Mark Zuckerberg cut an awkward figure this week as he appeared at much-anticipated congressional hearings, looking visibly uncomfortable in a navy suit rather than his normal hoodie. His demeanor earned plenty of laughs on social media, but the real attention was focused on two … Read More
Zuckerberg survived two days of grilling by Congress, but Facebook’s troubles are not over yet
Facebook's Chief Executive Mark Zuckerberg spent two days this week facing scrutiny from U.S. lawmakers, but the social network he helped create isn't in the clear just yet. The firm's billionaire co-founder told lawmakers at the two-day Congress hearing of how his own data had been compromised as a … Read …
Marketing Associate
Provide exceptional customer service employing techniques such as empathy, patience, advocacy and conflict resolution. Manage … Able to articulately propose ideas to improve services and event quality. … Provide executional support for social media content calendars such as posting / scheduling. Read More
Police: Beware Of Fake Social Media Accounts
The police continue to advise the “public to be vigilant regarding deceptive social media accounts impersonating Government officials.” The accounts have been an issue since last year, with spammers starting accounts purporting to be Ministers, MP and at least one former MP, with the fake accounts … Read More
Insurance industry faces disruption from start-ups
Alex Thomson, co-founder of Naked Insurance, says the company is built from the ground up by internal developers using AI technology, with the aim of transforming how customers experience insurance online. "Potential customers can receive a quote, and if it's accepted, receive cover on the Naked … Read More
Jacksonville McDonald’s employee slaps customer
I'm blown away by that one," said Eddie Ford, a customer. "I think it's totally unprofessional." Ford said no matter what happened before the incident, it could have been avoided. "Your job is customer service, and you come behind the counter and fight a consumer? That's crazy," said Ford. "You're …
Arcep publishes customer service scorecards for fixed broadband services
French telecom regu lator Arcep has published its latest study on the quality of customer service provided by the country's main fixed broadband providers, showing results for the second half of 2017. The research compares the performance of Bouygues Telecom, Free, Orange, and SFR across a … Read More