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Customer Service

Indian Railway explores chatbot technology for faster customer service

Indian Railway, the largest employer in India and one of the slowest service providers in terms of train inquiries and ticket booking, may choose the chatbot route for faster response. In one of the first in the railway sector, the government can adopt the utilisation of chatbot, which has become …

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Customer Service

Customer Service Software: Market to enjoy ‘explosive growth’ to 2023

HTF MI published a new industry research that focuses on Customer Service Software market and delivers in-depth market analysis and future prospects of Global Customer Service Software market. The study covers significant data which makes the research document a handy resource for managers, … Read More

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Chatbots

Can a ‘Family of Bots’ Reshape College Teaching?

Can college students tell the difference between a human teaching assistant and a chatbot? A Georgia Tech computer scientist has been pursuing that question for several years. And the answer has profound implications for the future of college teaching. Ashok K. Goel, a professor of computer science … Read More

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Chatbots

Seeking To Address Passenger Queries, Railways Looks Towards Automated Chat Bots

With an aim to provide better responses to passengers' queries, Indian Railways is now considering deploying automated chatbots to respond to frequently asked questions, reports The News Minute. A high level committee is being constituted to look into the implementation after a recent railway … Read More

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Chatbots

Indian Railway explores chatbot technology for faster customer service

Indian Railway, the largest employer in India and one of the slowest service providers in terms of train inquiries and ticket booking, may choose the chatbot route for faster response. In one of the first in the railway sector, the government can adopt the utilisation of chatbot, which has become …

Read More
Snapchat

Marketing Day: Snapchat tests an e-commerce option, Instagram Nametags & dynamic search ads

Here's our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web. From Marketing Land: Snapchat looks to offer new e-commerce options for Discover Publishers Apr 12, 2018 by Amy Gesenhues A feature is being tested that will let users … Read …

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Snapchat

Officials release plan to improve campus racial climate after racist Snapchat incident

In the 12-page report, officials expanded on University President Thomas LeBlanc's nine initiatives announced about a week after a racist Snapchat went viral and sparked larger conversations about a lack of diversity and inclusion on campus. Officials said at the time that the University would release a … Read More

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Snapchat

New studies reveal never-before-seen trends in social media

Increasingly, they're gravitating toward Snapchat and Instagram (the latter doesn't yet appear to be under the same cloud as its parent company, Facebook). Snapchat and Instagram are used by 78 percent and 71 percent of 18- to 24-year-olds, respectively. In terms of what they use most often, … Read More

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Kik

600 Sabah schools as polling centres

On the department's Innovation Week, she said, apart from giving recognitions, the programme also acts as a platform to share best practices in an effort to enhance high-achievement work spirit among educators through the New Horizon Creative and Innovative Group (KIK) competition. Some 23 KIK … Read More

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Telegram

Man pleads for failure to protect a child

A Chippewa Falls man will be sentenced July 13 for allowing a 10-year-old child to smoke methamphetamine and not stopping his girlfriend from having sexual contact with her children. Three of the women's children were younger than age 4. Read More

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