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Facebook

Sri Lanka Blocked Facebook This Week for Allegedly Spreading Hate Speech and Violence

The government of Sri Lanka ordered internet and mobile service providers to temporarily block Facebook and its subsidiaries WhatsApp and Instagram, as well as separate messaging service Viber, this week as part of a crackdown on what officials said was rampant online hate speech fueling real-life … Read More

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Social Media

Travel Photographer Pei Ketron Speaks on iPhones, Social Media

But the circulation of her business isn't the only thing that attracts Pei to social media. It has also helped her to connect with photographers across the globe. When she moved from San Francisco to New York, for example, she came with an automatic group of friends because of the …

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Social Media

Gandhi would’ve used social media, says grandson

When asked if the Mahatma Gandhi would've been an avid user of social media, his grandson Arun Gandhi said that he would have definitely used them to impart his teachings. He said: "He used the typewriter and radio very well. I think he would've been active on social media." Arun …

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Social Media

Dealing with social media love scam

Social media has many sides. One of the positive sides is that people have the ability to get news as it breaks. So, one may argue that enlightenment is on the increase. On the other hand, it has quite a number of negative sides such as fake news but my …

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A.I and Customer Experience

The Rise of Artificial Intelligence in Business and Society

However, with AI-powered chatbots into automated ITSM solutions, companies can be sure of improved end-user experience. When it comes to operational efficiency, an AI-enabled ITSM solution can be joined to other systems on the network to boost effectiveness, accurate service delivery, and speed. Read More

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Customer Service

Knox Hills receives multiple awards for resident satisfaction

Knox Hills at Fort Knox and WinnResidential Military Housing Services, the firm providing property management and maintenance for Lendlease's Department of … “Our entire team strives to provide the best customer service possible to our residents here at Knox Hills,” said Phil Wrobel, project director. Read More

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Customer Service

Extraordinary Customer Service!

Source – Bain & Co study in the Harvard Business Review; 68% of customers stop doing business with a company because of poor service, but if their problem was solved most would be retained. Source – International Customer Service Association; 93% of customers indicated that quality customer … Read More

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Customer Service

50th anniversary celebrates mother’s legacy, customer service – Newschannel 6 Now | Wichita …

She wanted to see the customers and she did up until she could no longer do that. She would boss me around from her home." Ermis said she learned all about customer service from her mother. "She loved visiting with the customers and meeting their needs and getting them what …

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Chatbots

The Rise of Artificial Intelligence in Business and Society

However, with AI-powered chatbots into automated ITSM solutions, companies can be sure of improved end-user experience. When it comes to operational efficiency, an AI-enabled ITSM solution can be joined to other systems on the network to boost effectiveness, accurate service delivery, and speed. Read More

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Snapchat

Snapchat And Instagram Eliminate Giphy Feature – What’s Their Reason?

Snapchat and Instagram momentarily pull out their GIF sticker feature. Their main reason was that their customers saw racist GIF as a different way to include in their photos. After Snapchat received information about racist GIFs, it eliminated the GIF and disabled the feature until it could be confident that … …

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