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Facebook

Would A More Diverse Facebook Help?

Yesterday, Facebook CEO Mark Zuckerberg faced a second day of questioning from lawmakers looking to understand how the political consulting firm Cambridge Analytica may have gained access to the personal data of up to 87 million Facebook users. My colleague, Jonathan Vanian, has an … Read More

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Facebook

Radio Atlantic News Update: Who Could Tame Facebook?

As Atlantic staff writer Robinson Meyer recently wrote, Facebook “is currently embroiled in the worst crisis of trust in its 14-year history.” This week, the company's CEO Mark Zuckerberg testified before the U.S. Congress for the first time. It's not clear whether Congress will seek to exert more regulatory … Read …

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Social Customer Service

Social Engineering: A Trick as Old as Time

Today, social engineering exists in a variety of forms, including phishing, spear phishing, vishing (voice phishing), pretexting (impersonation), whaling … Trash company and dumpster locations;; Janitorial services;; Food services;; IT customers and vendors;; Technologies used, such as virtual private … Read More

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Social Customer Service

It can only get better – Promoters already planning for Carnival 2019

Xaymaca International's director, Andrew Bellamy, told The Gleaner, "One usually overlooked element of any successful road march experience, is producing high-quality costumes and running a smooth distribution centre … luckily this year, both were on point, delivering amazing customer service.". Read More

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Social Customer Service

Finns’ health care scores will be grouped anonymously, assures Saarikko

“The counties would reimburse the social and health care centres for each customer, but the social and health care centres wouldn't know the customer-specific reimbursements. The data on customer-specific reimbursements would be grouped anonymously. People wouldn't be given an individual … Read More

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Social Media

Social media expert has advice on Facebook issues

CHARLOTTESVILLE, Va. (CBS19 NEWS) — Facebook founder Mark Zuckerberg CEO spent two days testifying before Congress this week about the social media platform's privacy issues and massive data breach, but University of Virginia Media Studies Professor Siva Vaidhyanathan summed up the … Read More

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Social Media

Kane is ridiculed by players and fans on social media after lodging goal claim

Opposition players dished out emojis lampooning the Tottenham striker. Rival fans targeted him on social media with doctored images. Kane's misdemeanor? Wanting credit for a goal. Not just in the heat of the moment on the pitch but by using a little-known process that allows Premier League players … Read More

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Social Media

Editorial: Regulate social media on privacy issues

What became clear after two days of congressional hearings on Facebook and its disfiguring influence on American elections is that something has to change, both in terms of its content and its privacy policies. What is less clear is how to go about accomplishing it. Start with this: Government has …

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A.I and Customer Experience

Now, Railways mulls use of chatbots to address train passengers’ queries

Arun Kumar Das. Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots were showcased at a recent railway conference on Artificial Intelligence (AI) and a … Read More

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Customer Service

Customers leaving Jackson, Wyoming cable company after dispute

$40 billion in revenue in 2017 alone, but comments about poor customer service may hurt a cable company that provides service to Jackson, Wyoming this year. Charter Spectrum is the nation's second largest cable company, providing service to 25 million customers in 41 states including Wyoming. Read More

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