Uttarakhand departments mark their presence on social media, but fail to engage
When the Narendra Modi-led NDA government came to power at the Centre, one of its thrust areas was to boost social media interaction between government departments and people. This was also seen as part of the 'Digital India' campaign. Over the years, many state governments followed suit, and … Read More
FEC Stalls Rules on Social Media Political Ads Because What’s the Rush?
After a rash of deceptive political ads paid for by Russia popped up on social media during the 2016 election cycle, the FEC had promised to fix that problem by passing rules requiring these ads to also display who paid for them. Now it's looking like those rules might not …
Sadiq Khan Calls On Social Media Giants To Do More To Tackle Hate Speech And Fake News
The former shadow justice secretary will warn that if proper action is not taken, other government's will follow steps taken by the German government, which has changed the law to allow social media companies to be hit with hefty fines if they are slow to remove hate speech, fake news …
Using Data Science To Improve Customer Experience
One way that big data can improve customer experiences is spotting problems that the average human simply can't see. For example, several separate customer service reps might all get singular calls reporting a minor issue with a product and disregard them. A computer dedicated to machine learning, … Read More
Stop Practicing the Conventional Customer Experience Management – Part 1
Many CX professionals currently assess customer experience through the lens of biased 'service', and are becoming “A man with a hammer”: Always adopting the “Serve Customers Better” approach to try to solve every CX problem their respective clients or companies face. The Conventional CX is just … Read More
Switch To WRUD Meant Lower Rates, Better Service For Water Customers, Lone Oak Utility District …
Customer service by WRUD has proved to be much better for LOUD customers than that experienced with TAWC. WRUD's office is located near the LOUD service area so our customers easily get personal customer service from WRUD personnel . . . In contrast, TAWC did not have a local office …
Snapchat Gets @ Mention Tagging
Snapchat users can now @ tag their friends in their Story. There's a new option in the popular app now that will detail the tagged user's name, Bitmoji, handle, and Add button so that those who are viewing the story can add that person as well. The feature is similar …
Here’s Why You Don’t See Gifs on Snapchat and Instagram Right Now
As reported by TechCrunch, both Instagram and Snapchat temporarily removed the Giphy gif sticker feature after it appeared on both apps, signaling it was a problem with Giphy. The offensive gif shows the phrase, "N****r Crime Death Counter – Keep Cranking Bonzo, the Numbers Just Keep on … Read More
Instagram and Snapchat Remove Giphy Service
If you're wondering why you don't see the recently added Giphy feature on Instagram Stories or Snapchat, it's because the two social media services removed it after an extremely racist gif was spotted in the gif library. As reported by TechCrunch, both Instagram and Snapchat temporarily removed the … Read More
Police Beat
Loretta Ann Zamora, 39, 711 E. Santa Fe St., was arrested at 9 a.m. on an allegation of failure to appear in court. Aziz Ullah, 25, 909 1/2 Howerton Place, was arrested at 9:58 a.m. on an allegation of domestic battery. Fernando Alvarez, 24, 207 Taylor Ave., was arrested at …