Editor’s Letter: Brands Face Challenges Relating to Consumers and Avoiding Missteps
And in this age of the digitally empowered consumer, that is brand suicide. Consider some of these stats from our infographic. According to Accenture Interactive's Global Consumer Pulse 2018, 23 percent of U.S. consumers have higher expectations of customer service than a year ago. Of those, 69 … Read More
Infographic: What Marketers Need to Know About Changing Customer Service Expectations
Nearly 20 percent of U.S. households now contain 10 or more connected devices, and as consumers increasingly work new communication tools into their daily lives, they are also demanding multichannel options when they need customer service and expect it to be faster and easier to use than ever. Read More
Telstra’s new chatbot, Codi, is making so many mistakes customers are furious
People are venting their frustration at Telstra's new customer service bot Codi, which has major trouble understanding even simple requests, the Sydney Morning Herald reports. Before Codi was introduced, human customer service agents were available on the online chat module for help, which is … Read More
Telstra’s new chatbot, Codi, is making so many mistakes customers are furious
When Business Insider attempted to use the chatbot, we were directed to a human customer service agent. We asked if Codi was still in operation, and were told that “he was still available from time to time”. Other Telstra customers haven't been so lucky to make contact with a human …
A look inside Khloe Kardashian’s lavish baby shower
They Kardashians spent the weekend celebrating the addition of another baby girl to the family – the third this year. And what better way for Khloe Kardashian to remember her special day than with her sisters and mother. Celebrating the strong women in her family, she shared a shot with …
Kylie flaunts post-baby body in Oz designer
Kylie Jenner is well and truly back on the celebrity scene, partying at Tristian Thompson's birthday in Los Angeles. The Kylie Cosmetics moguel, 20, showed off her post-baby body wearing skin-tight leather-look "Geldof" pants by Australian label I Am Gia teamed, with a red puffer jacket by Unravel. Read More
Snapchat, Instagram remove GIPHY after racist GIF appears: Report
Snapchat and Instagram have reportedly removed GIPHY after a user reported that the service produced a racially insensitive GIF. (GIPHY). kabc. Sunday, March 11, 2018 04:19PM. Snapchat and Instagram have temporarily removed GIPHY from their platforms after the popular service reportedly … Read More
It’s shaping up to be a cool, wet week
Parts of Southern California could get a respite from the rain on Sunday, March 11, but keep those umbrellas handy. There's more to come. A cooler, wetter than normal weather pattern is due in the area by late Monday and is expected to stick around for much of the week, …
Selection Sunday 2018: How to watch the NCAA Selection Show
If two hours of selecting teams for the tournament isn't enough, you can tune into four hours of what the NCAA is calling a Social Madness social media pre-show. It starts at 2 p.m. ET (11 a.m. PT) until the official Selection Show starts at 6 p.m. on NCAA.com, YouTube, …
YouTube, MLB Extend Video Streaming And Sponsorship Deal
According to the deal, YouTube TV will be the presenting sponsor for the 2018 and 2019 World Series, as well as sponsoring a season-long "first pitch" segment. on MLB Network and MLB.tv t. Still, it may well be the case that both parties are waiting to see how the MLB …