‘No doubt’ other big tech firms could have similar data issues to Facebook, top EU chief warns
Europe has no doubts that tech firms other than Facebook are affected by privacy and data protection issues similar to the social media giant, European Commissioner Vera Jourova told CNBC. "I don't have doubts that there are some bad practices among other IT providers and networks. So what I have … …
Facebook CEO Mark Zuckerberg summoned to testify in front of EU lawmakers — again
Facebook CEO Mark Zuckerberg should testify in person in front of European lawmakers to show that he understands the sensitivities of privacy in the region, a top European Union official told CNBC Friday. Vera Jourova, the European commissioner for justice, consumers and gender equality, renewed … Read More
“Retail 2018: The Loyalty Divide” Reveals Brands Underestimate the Opportunity for Social …
NEW YORK, April 12, 2018 /PRNewswire/ — Oracle Industry Connect — Oracle today announced the findings of a global study titled "Retail 2018: The Loyalty Divide" auditing consumer perceptions and brand realities of loyalty programs and influences. "Retail 2018: The Loyalty Divide" reveals that … Read More
Indian Railway explores chatbot technology for faster customer service
It is similar to social media applications like Skype or Facebook messenger and ideally for customer service purposes. It is one of the fastest means of addressing a query. Currently, the Indian railway does it through a manual system or SMS/IVRS technology. IBM recently explained how easy it is to …
Social Media Manager
Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns; Create social media strategies (from concept through to execution); Generate online advertising campaigns to promote content through social advertising; Develop brand awareness and online … Read More
EU Creates Social Media Working Group To Observe Data Harvesting
European Union privacy watchdogs are responding to the Facebook data scandal by taking a closer look at the harvesting of personal data from social media sites for economic or political purposes. “A multi-billion dollar social media platform saying it is sorry simply is not enough,” Andrea Jelinek, chair … Read More
Personal data chief warns about social media
Personal data commissioner Irini Loizidou Nicolaidou said on Friday that people's information should also be safeguarded on social media where serious violations have been detected recently. “This must stop at some point, hence the quite hefty fines my office has imposed recently in particular cases,” … Read More
TechBytes with Mark Langsfeld, VP, Analytics Innovation, Anexinet
I also manage an analytics R&D team that is commercializing AI and machine learning applications to help clients make decisions with data. We recently released version 3.0 of our ListenLogic Platform that gathers customer experience intelligence across contact center voice recordings, social media, … Read More
6 Ways AI Is Improving the Digital Workplace
He says that given the amount of data used in any business transaction now, AI is the only way to analyze everything that is available to decision makers. “AI is the only way to effectively analyze digital experiences on scale. Only Machine Learning (ML) is capable of sifting through all …
How to Measure Customer Experience Beyond Net Promoter Score
Such challenges may be addressed by the future developments in artificial intelligence (AI). Advanced analytics tools can drive real customer experience transformation, especially real-time analytics. CX analytics is maturing and becoming increasingly predictive, which will enhance personalization and, … Read More