The big shift last year in terms of referral traffic was Facebook declining as a source of traffic for publishers while Google surpassed it. Pinterest, along with Instagram, grew as traffic sources as well, although from smaller bases. The online scrapbooking platform represented nearly 8 percent of … Read More

The company refuses to give researchers, academics and journalists access to data it collects on people's individual Facebook pages. That makes it almost impossible to track, analyze and predict how waves of online misinformation — last week's Italian election again showed how such fake news could … Read More

Melbourne couple Nikki and Jamie Perkins met on age-old social media site Myspace nine years ago. At the time, Nikki, 28, was a successful model in New York, working for top-tier agency IMG, and Jamie, 34, was a cinematographer moving into the realm of music video production. The pair now …

More importantly for Ren, the checkpoint also offers her a chance to show her achievements to her 200 real and virtual friends when it posts her progress on her social media page. “For me, reaching that checkpoint is a must,” she says. “I wanted to show my friends how persistent …

In Australia, the Enhancing Online Safety Act 2015 (the Act) establishes a two-tier scheme for the removal from social media services of cyberbullying material targeted at an Australian child. The Tier scheme forms a key component of the new complaints system aimed at providing children and young … Read More

With innovations in technology, contact centres are significantly shaping customer experience and creating new opportunities for organizations globally. In an in-depth conversation, Chaitanya Chokkareddy, Chief Information Officer, Ozonetel, throws light on the technological advancements in contact … Read More

It's important to note that after the first three months, DIRECTV NOW will bill you the full $35 plan cost for each month that you continue the service. Getting signed up for the service is extremely easy, and should only take a few minutes of your time. If you decide …

Google has recently begun working with brands to showcase just how powerful it can be for businesses in their drive for omnichannel customer service. RCS business messaging will enable businesses to communicate with customers using their native text app on their device, allowing them to amend … Read More

Hill, who has been in the restaurant business for about 14 years, said it's the customers she most enjoys. "I like the customer service aspect the most," Hill said. "We have regular customers that come in and I know exactly what they are getting and can have it made for …

Artificial intelligence (AI) may be catching on with marketers, but their adoption of AI chatbots has been slow going. In a December 2017 Freedman International and ClickZ survey of 500 marketers from the US and UK, just 7% of respondents said they currently use AI-powered chatbots. While another … Read More