NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it received the award for Innovation in Customer Service at the 12th annual Stevie® Awards for Sales & Customer Service. The award recognizes NICE Robotic Automation for breaking new ground with a unique … Read More
Nonprofit social enterprises should partner to amplify impact
When pursuing the question of how we can use our functioning retail store as a way to provide customer service training and work experience, we looked to our partners to see who had an expertise in training, case management and job development. That question led us to our partner Fishtown-based … …
CapOne Uses Chatbots To Roll Out Virtual Account Numbers
By tapping the chatbot to create the virtual card numbers to be used for online shopping, Capital One intends to give customers faster access to the numbers. Eno can already provide customers with information about their accounts via text. While Capital One has been testing virtual credit card numbers … Read …
GlobalData Unveils Latest Travel Tech Trends
Additionally, artificial intelligence is helping the industry across three major categories; machine learning, chatbots and robots. Operations which usually require human intervention and a lot of time to learn new skills, can be automated, speeding up processes, improving quality and performance, and … Read More
Brands should treat Russia 2018 as the mobile World Cup
On the average footballing weekend in the UK, for example, Scougal's team has observed that football fans on Snapchat – those actively looking and watching for football-related content – are 18% more active in sending Snaps to friends than the average Snapchatter. And on big match days like the … Read …
New Social App Makes It Easier To Find New Friends
“Huge organisations like Facebook, Instagram, Snapchat and Twitter hadn't cottoned on to how hard they make it to add people,” Driscoll told BusinessCloud. “When my slightly socially awkward friend and I are in a group of people, even though he chats and gets along with them, he doesn't want to …
Snapchat and Instagram Nix Giphy for Racism
(CCM) — Popular social media apps Snapchat and Instagram have decided to temporarily remove the Giphy GIF stickers feature on their platforms over racist GIF content. The Giphy feature on both platforms allowed users to include GIFs from Giphy's media library in their posts such as snaps and … Read More
The future is now: Jamie Dixon predicted TCU basketball success
TCU men's basketball players Alex Robinson, Desmond Bane, Kouat Noi and Ahmed Hamdy discuss the Horned Frogs' first NCAA tournament berth since 1998. sstevenson@star-telegram.com … Read More
Woods looks closer than ever to winning again
The red shirt didn't have a collar. His head doesn't have quite as much hair. His lower spine has been fused. Everything else about Tiger Woods is starting to look familiar. For the first time since the late summer of 2013, Woods worked the fans into a frenzy on the …
Mount Pearl woman shaken by home invasion
She was completely shaken by the terrifying ordeal the woman's husband told The Telegram Saturday. The husband said he wasn't home when the break-in happened just before 10 p.m., adding the men forced their way into the home through a rear patio door and demanded to know where a certain … …