Twitter bans numerous popular accounts for ‘tweetdecking’ offences
Back in February, the Twitter team said it would remove the ability for third-party platforms such as Tweetdeck to like, retweet or post tweets from multiple accounts, making tweetdecking a lot more difficult for those involved in the practice. Under the new rules, accounts must refrain from “bulk, aggressive, … Read …
Tim Berners-Lee: Google and Facebook are helping to weaponise the web
Today, the World Wide Web turns 29 years old. That's worth highlighting because the companies that define our digital lives are all significantly younger. Google is 20, Facebook is 14, and Twitter is just 12. Yet it is these companies, plus the likes of Amazon (24), which have unprecedented control …
SPORT AT ONE: Watch our weekly Facebook Live video TODAY at 1pm
JOIN IN OUR WEEKLY FACEBOOK LIVE VIDEO TODAY AT 1PM. Irish News Sports reporters, Andy Watters and Cahair O'Kane will discuss all the action after an action-packed Allianz Football and Hurling League weekend… PLUS a thrilling 6 Nations Championship win by Ireland … and a dramatic Old … Read More
Crack down on Facebook or risk ‘weaponised’ internet, says World Wide Web inventor
SIR Tim Berners-Lee, the inventor of the world wide web, is calling for tech giants to be regulated to prevent the internet from being "weaponised at scale". In an open letter to mark the web's 29th birthday, Berners-Lee warned that "power is concentrated" among just a few companies – including … …
Elon Musk is being roasted on social media for ‘inventing the bus’
Elon Musk might love cars, but he hates traffic. So much so that in recent years, the CEO of Tesla and SpaceX has been working on a new kind of underground transit system via his tunnel-boring company, aptly named The Boring Company. But a series of tweets unveiling his latest …
Rare Piebald Moose Goes Viral on Social Media
One of the west coast's famous piebald moose was captured on video, and it's garnering a great deal of attention. There has been a population of white, or piebald moose, an unusual genetic variant, in and around the Port au Port Peninsula for years. Scott Lemoine was near Black Duck …
Can’t Washington protect Americans from propaganda on social media?
The past two years have taught us that the United States needs a better handle on what social networks are doing to manipulate and prioritize information. If there's one thing that Washington could do, it would be to provide better safeguards to ensure that these powerful tools are not used …
How AI will solve CSPs’ customer experience woes (Reality Check)
For too long communications service providers (CSPs) have been falling behind in customer experience (CX), while other industries have evolved to deliver amazing results. Retail, banking, and even some insurance companies are creating superior customer experiences that double as a competitive … Read More
Aligning to disruption: Emerging trends in the user experience journey
The banking industry has been leveraging AI across its customer lifecycle management process for a while now. AI is being implemented across areas such as customer analytics, customer behavior, customer advisory and fraud management. For example, a leading Indian private bank recently … Read More
15 Ways To Increase Brand Loyalty And Retain Your Customer Base
But when that something goes wrong with your product, a great way to increase brand loyalty is to simply be there for your customer. Live and breathe customer service, because without them, you won't have any following. Answer the phone, respond to the messages left on your social media channels, … …