Social media giants must respond better to online abuse or face tougher laws, Sadiq Khan to tell …
Social media giants must respond better to their users being abused or face tougher laws on their conduct, Sadiq Khan will tell a major international conference today. The London Mayor will use a speech at the South by Southwest Conference in Texas to reveal a string of abusive and racist …
COMMENTARY: Unplugging from Social Media
He also wrote, "I turned off my digital news notifications, unplugged from Twitter and other social networks." Except during his two-month Twitter-vacation he reposted news stories, and posted comments about other tweets. All he actually did was stop using Twitter as his primary news source, so I assume … Read More
Avaya Completes Acquisition of Spoken Communications
NYSE : AVYA) today announced that it has closed its acquisition of Spoken Communications ("Spoken"), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. The Spoken platform … Read More
‘AI won’t replace marketers – it’ll make them more creative’ says IBM expert
Fundamentally it's a technology that lets us make better decisions, which will in turn improve customer experience. At IBM, I work with clients to help them better understand their data so they can gain insights into their consumers' personalities. Once we've done that, we can change the tone or offer …
Smartling Announces Keynotes and Agenda for Global Ready – the Digital Customer Experience …
Smartling Announces Keynotes and Agenda for Global Ready – the Digital Customer Experience Translation and Localization Event of the YearSpeakers from Google and … Forrester Research Analyst Brandon Purcell will provide insight into how customer analytics and AI are driving personalization. Read More
Money Saving Expert Martin Lewis gives his view on the UK’s best and worst banks
Almost 7,000 people responded to their survey – which asked them to rate their current account – and ranked First Direct as the top dog for customer service – with 91% branding them “great.” RBS had a less impressive 28% of customers deeming it great, with almost one third of …
See which banks are best and worst for customer service according to Money Saving Expert Martin …
The bank, which was bailed out by the taxpayer 10 years ago following the financial crash of 2007, finished last in a survey of 13 banks. Top of the chart, however, was First Direct which 91% of customers rated 'great' for customer service. Nationwide came a distant second, followed by …
Norfolk Southern overhauls customer service platform online
To do so, it has modernized its user interface and introduced widgets, granting customers access to personalized dashboards. The program can now track shipments through interactive maps, pull real-time information on deliveries and pickups, request both pricing and shipping orders, and manage … Read More
SpiceFactory Introduces Cognito Chatbot Platform for Banks
SAN FRANCISCO, March 12, 2018 — SpiceFactory today announced the launch of Cognito, a white label chatbot platform that enables on-demand, contextual banking experiences. With Cognito, banking customers can easily manage their money across accounts, track expenses, and get loan guidance … Read More
Why Instagram and Snapchat won’t let you use GIFs (for now)
For Instagram and Snapchat stories, GIFs were a regularly used format. But if you haven't been able to add them of late, you're not the only one. Both multimedia social networks have (temporarily) removed their GIF features altogether. The reason that lead the tech giants to take this decision was …