Vegans Pledge To Disrupt #NationalButchersWeek On Social Media
National Butcher's Week – described in industry press as 'one of the most popular events in the butchery calendar' runs from March 12-18. According to campaign organizers: "Over the course of the week, we'll be making an extra effort to highlight the great work being done by butchers from around …
Opinion | How to use social media effectively
This month is my 10th year on Twitter. As a marketer, social networks such as Twitter, Facebook and LinkedIn are a crucial part of my, and my clients', marketing mix. In fact, the early days of Twitter were extremely valuable for me as I created some great contacts and won …
European Commission Experts Urge ‘Code of Principles’ For Social Media Networks
BRUSSELS — The European Commission's high-level expert group on fake news has called for a “code of principles” that online platforms and social networks should commit to. But the March 12 report does not blacklist specific media companies or identify those responsible for spreading fake news. Read More
The Place For AI In Retail’s Future
The report noted that AI has many applications that could potentially benefit retailers beyond powering the customer experience across channels. Efficiencies could be realized in categories as wide-ranging as sales and marketing, supply chain and logistics, shelf analytics, pricing, in-store navigation, … Read More
Artificial Intelligence: Enterprises Apply AI to Improve Worker Productivity
The Narrative Science report found that “more and more organizations are deploying AI-powered technologies, with goals such as improving worker productivity and enhancing the customer experience that are not only laudable, but achievable. A focus on realistic deployment time frames and accurately … Read More
Clinc wants to solve financial institutions’ AI problems
This has resulted in banks creating sub-par voice interfaces that are brittle and make for poor user experience, Mars says. Clinc claims its "key innovation" has been to remove the complexity from conversational AI design and development by making it easier for FIs' in-house tech teams, which often lack … Read …
Volkswagen Commercial Vehicles ventures into smart customer service with augmented reality
Paul Anderson, Service Operations Manager at Volkswagen Commercial Vehicles, said: “This is an exciting step forward in maximising uptime for our customers through the use of augmented reality and remote diagnostic tools. Our ultimate aim is to ensure we can keep the customers' vehicles on the … Read More
airplus Maintenance Appoints Zehnder Robert as Head of Customer Service & Planning
German MRO airplus Maintenance has appointed Robert Zehnder as its Head of Customer Service & Planning. In this role, he will oversee all commercial aspects; customer service, CAMO and work planning. Before joining airplus Maintenance, Zehnder worked in various business aviation and airline … Read More
CMA CGM targets higher levels of customer service to create more value
CMA CGM has promised to put customer experience at the forefront of its services as it looks to differentiate itself from other carriers. Speaking on the sidelines of the TPM event in Long Beach last week, the carrier's senior vice president of commercial and agency network, Mathieu Friedberg, said it … …
Diamond Bank Unveils Chatbot ‘Ada’
Nigeria's fastest growing retail bank, Diamond Bank Plc, has launched an Artificial Intelligence (AI) Chatbot called Ada. The lender is leveraging pioneering technology to reach more customers with an enhanced service in Nigeria using AI technology to provide a human-like interaction and personalized … Read More